The survey assumes significance given that the government is considering making it mandatory for e-commerce companies to comply with qualit...

The government issued the new quality norms for e-tailers a year ago, prohibiting them from publishing paid reviews and demanding disclosur...

Online shoppers continue to increase in India but cash on delivery (COD) remains the preferred mode of payment. The chances of return to or...

Amazon has said it is using advanced artificial intelligence (AI) to to spot inauthentic product reviews on the platform, ahead of Black Fr...

The government has drafted a framework for companies ranging from Alphabet Inc's Google, Meta Platform's Facebook and Instagram, Amazon.com...

Since e-commerce involves a virtual shopping experience without any opportunity to physically view or examine the product, consumers heavil...

The rampant practice of fake or unverified reviews make it impossible for consumers to differentiate between actual and paid reviews of pro...

The pandemic, especially, saw massive escalation of ecommerce. A report by Redseer Strategy Consultants said online sales (or gross merchan...

AI has the ability to gather and analyse information in real-time, helping brands identify consumer behaviour patterns and ensuring their s...

In the case of luxury goods, cosmetics should seek the trademark owner’s authorisation to sell such products on their platforms.

Counterfeit products range from perfumes to branded shoes to fashion apparel. Here is how to do your due diligence before making that purch...

While top online retailers, including Amazon and Flipkart, are trying their best to encourage shoppers to leave reviews as they boost sales...

In one fell swoop, Paytm Mall de-listed 85,000 sellers, leaving just 30,000 on its platform. The move is designed to build trust with custo...

Flipkart has blacklisted 250 sellers on its platform after its ongoing ‘mystery shopping’ initiative found them to be selling substandard p...

One of the biggest challenges for Flipkart, Foodpanda and Uber is to contain the creeping instances of graft that tear into their businesse...

About $5 billion worth of online transactions are expected to happen this year. India’s ecommerce industry is projected to grow to over $12...

The low interest rates offered by payment gateways charged by credit card companies is being taken advantage of by several small traders