WhatsApp's recent introduction of calling features for businesses is not expected to significantly impact traditional telecom voice calling...

Artificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing cus...

The company said the cloud-based enterprise tool incorporates proprietary AI models and advanced generative AI capabilities to provide pers...

In an e-mail interview Shivakumar Ganesan, co-founder and CEO of Exotel discusses impact of AI on customer engagement and more.

Winner of Comeback Kid category at ET Startup Awards, company looking to list in India by 2026, turn profitable by FY25.

“At the moment, we are just skimming the surface with chatbots. I envision a future where chatbots will be able to offer specific assistanc...

Ride-hailing firm Ola, which has seen its business recover gradually over the past few months, is set for a pre-IPO funding round that coul...

A new report by App Annie, an app market analytics firm, puts numbers to something we’ve all known for 19 months now—that we’ve all been sp...

Cogno AI is Exotel’s second M&A deal since absorbing Ameyo in June this year. The Bengaluru-based cloud telephony platform had raised $35 m...