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DIGITAL TRANSFORMATION BPM
Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
BPM companies tap growing demand from GCCs to expandBPM companies like Genpact and WNS are increasingly targeting global capability centers (GCCs) by offering services to establish, scale, an...
AI as an enabler, not a replacement: Skill readiness in the next phase of India's BPM industryAt a recent webinar hosted by Economictimes.com and Nasscom, industry leaders shared their insights on the future of India’s BPM sector. Re...
AI unlocks market opportunities for BPMs: WNSBPM firms must embrace AI for growth, warns WNS CEO Keshav Murugesh. AI unlocks cost savings and market expansion, with 75% untapped opport...
Indian BPM companies must rethink approach to talent, prioritise right skills: ReportBPM organisations are urged to adopt technological advancements, particularly AI, and focus on specialised skills to address complex challe...
IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
WNS net profit up 80.6%The company said full-year revenue is expected to be between $961 million and $1.01 billion, up from $868.7 million in the previous financi...
Infosys wins long term IT BPM from ArcelorMittalInfosys will offer application management and business process management (BPM) services to ArcelorMittal. The deal value was not disclosed.
Infosys BPM, US gold miner Newmont extend collaborationInfosys BPM has extended by five years its strategic collaboration with Newmont Corporation to standardise and digitise delivery models acr...
IT-BPM sector is likely to recruit more than double staff on contract this yearIndia’s major IT services firms and BPM companies have witnessed a significant rise in the number of digital transformation projects during...
BPM companies see digital deal surge in UK“Our public sector business in the UK has done well. We are supporting the government in a particular project around track and trace. All o...
Large BPM firms ride digital data analytics waveGenpact, EXL Services and WNS register healthy growth as clients increase investments in data analytics.
Nasscom will Push for New-age Skills Adoption: Nasscom chairmanNasscom last year started the FutureSkills platform, opening up opportunities for the member companies to get their employees trained in em...
50% BPM revenues come from outcome-based dealsBPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.
Business transformation deals surge in BPM companiesUnlike how it was in the past, Kapoor said that clients are asking firms to do much more comprehensive work and provide end-to-end business...
CEOs of BPM companies say deals getting bigger as digital plays major roleThe Indian BPM sector was close to $32.5 billion in revenue in FY18 and several companies — such as EXLService and WNS — are growing in the...
'IT-BPM industry set to touch $350 billion by 2025'The other key message that came out strongly during the summit was the need for a collaborative approach for success in a digital transform...
ValueLabs to collaborate with Red Hat to offer BPM solutionsBusiness technology services and solutions provider ValueLabs here said it will collaborate with Red Hat, a leading provider of open source...
Business Process Management industry seeks Centre's support to spur growth"We are a $26 billion industry and looking at $50 billion mark by 2020. The Modi government has taken many strides in spurring growth.
Ahmedabad, Jaipur, Kochi among emerging IT-BPM hotspotsThe 'leader' locations, however have also seen, a shift towards expansion into peripheral locations as emerging alternate delivery location...