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DIGITAL CX BUSINESS
Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...- 3D digital twins of products must for next stage of marketing : Nvidia CEO at Adobe 2026 SummitNvidia's CEO believes perfect 3D digital twins are crucial for AI to activate products, from cars to perfumes. Adobe unveiled new AI system...
- Adobe launches AI suite for corporate clients as competition heats upAdobe has introduced new artificial intelligence tools for businesses. These tools aim to automate and personalise digital marketing functi...
- US stocks: Adobe shares rises after it launches AI suite for corporate clients as competition heats upAdobe launched a suite of artificial intelligence tools on Monday to help corporate clients automate and personalize digital marketing func...
- Adobe Sensei GenAI aims to enable businesses to deliver exceptional CX
- Innovative Customer Experience: How CMOs can elevate CX with Technology and InsightsCustomer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...
- Cognizant wins digital transformation deal from Volkswagen IrelandThis is intended to improve reporting, advance business decisions, and drive next best actions to provide a personalized experience to cust...
- HGS completes acquisition of TekLink International for $58.8 millionTekLink International Inc is a full-service financial planning and analytics service provider to over 60 clients across multiple industries...
- India ranks 3rd in the world in customer experience maturity: reportCurrently, only 17% of Indian businesses deliver ‘exceptional’ customer services, even though 79% said CX is a way to drive revenue accordi...
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
- Choose it, love it and use it – that's customer experience!
- Indifi raises Rs 340 crore in equity, debt fundingThe series D round brings Indifi's total equity fund raise to date at over Rs 350 crore. Indifi said it is also in advance conversation wit...
- Indian companies bet big on CX innovation to protect business from competitors: reportMost Indian organisations (88%) accelerated their CX projects over the past 12 months compared to their counterparts in South Korea (67%), ...
- Cisco Customer Experience: Building a digital customer journey that delivers value at every stage
- Customer experience in the post-Covid era will never be the sameThe Black Death, the Spanish Flu, WWII, 9/11 and now COVID-19. Black swan events will always cause a shift in consumer behaviour.
- Pandemic sped up digital transformation in India: ZendeskMore than half the companies surveyed said their digital transformation had been fast-tracked by one to three years
- Customer Experience: The new ‘mantra’ for business success in the digital eraAPAC businesses understand the importance of customer experience and are focused on optimising the customer journey in 2020, with one in fi...
- Wipro Digital acquires US-based Rational InteractionThe acquisition is aimed to scale Wipro Digital’s offering for chief marketing officers (CMO), connecting Rational Interaction’s ability to...
- Digital cos at crossroads: Time to take the road to crisis or redemption“The world has formed a digital skin, and business, service, technology and commercial models have changed forever. However, organisations ...
- BPO industry churn on cards amid $2 billion M&A plansSome of the M&As, involving sizeable volumes of call centre business, are aimed at taking advantage of a valua tion bump-up with a challeng...
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