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DARK PATTERNS IN INSURANCE
Crashes with kangaroos and other wildlife are rising across Australia, and a 21% spike in claims reveals exactly when and where you're most at riskAnimal collisions on Australian regional roads are a growing crisis, with claims rising 21% in 2025. Kangaroos and wallabies are the primar...- Irdai links executive pay at insurers to elimination of unfair practicesThe move is part of new KMP performance evaluation rules, under which the regulator has made 50% of key performance indicators (KPIs) manda...
- Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDAIn a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and ...
- Overpaying for insurance? Spot these costly online dark patterns before you buy
- Quote of the day by Franz Kafka: ‘Do not waste your time looking for an obstacle, maybe…’ How to face fear of the unknown and break the illusion of barriersQuote of the day: Franz Kafka’s thought offers a quiet yet powerful challenge to one of the most limiting human tendencies, the habit of im...
- Insurance dark patterns: How customers pay higher premiums and buy unnecessary add-ons online, explain Deloitte India’s Aakash Sharma & Suchintan ChatterjeeDeloitte India’s Aakash Sharma & Suchintan Chatterjee talk to Yasmin Hussain on insurance dark patterns.
- 58% surges in Insurance Ombudsman cases: 4 reforms to fix the backlog before it breaksThe Insurance Ombudsman serves as a guardian of trust for the industry and has resolved thousands of disputes for policyholders. But a grow...
- “Misselling isn’t just about commissions”: Bandhan Life CEO on insurance reality checkSatishwar B., MD and CEO, Bandhan Life Insurance, discusses the Public Insurance Registry, Bima Sugam, misselling and commissions, in a con...
- Home nursing, oxygen, physio - health insurance covers only 60–180 days after hospitalisation; here’s how to plan the restHome nursing, physiotherapy, oxygen support—health insurance can cover these for 60-180 days after discharge, with conditions. The rest of ...
- The phygital turn: How tech-enabled advisors are reshaping health insurance accessIndia’s health insurance journeys are increasingly “phygital”: customers research and apply online, but still rely on human advisors at cri...
- Insurance policy mis-selling trap: Over 80% of users on online insurance platforms experience dark patterns, reveals studyFrom 1 July, stricter norms issued by the Reserve Bank of India will come into force against banks’ mis-selling of financial products, incl...
- View: The dark side of India’s digital gold rushIndia's booming digital commerce is marred by "dark patterns," design tactics that trick consumers into overpaying or buying unwanted items...
- RBI’s crackdown on mis-selling: What customers need to knowTighter regulations on banks’ advertising, sales and marketing practices aim to curb the mis-selling of financial products such as insuranc...
- Stock exchanges step up vigil as brokers cross-sell financial productsIndustry insiders further added that the vigil is not restricted only to offering loans, but also to so-called dark patterns on broking app...
- Big relief for consumers suffering loss due to dark patterns; Govt asks all e-commerce sites to take steps to eliminate dark patternsThe government is cracking down on deceptive 'Dark Patterns' used by e-commerce platforms. The CCPA has issued an advisory, urging platform...
- Ecommerce & dark patterns; how unicorn founders stack upThe government could crack down on ecommerce firms following consumer complaints of dark pattern violations during festive sales. This and ...
- Shed light on darkness visibleArizona filed a lawsuit against Amazon for deceptive subscription practices. Epic Games paid $520 million for violating child privacy laws....
- Web of lies: how consumers are turning cautious as internet companies use dark patternsAs more consumer internet companies use sneaky tactics like hidden fees and tricky subscriptions, users are feeling stressed and cautious w...
- Combating dark patterns; declining VC funds for female foundersHappy Thursday! The government will soon release a tool to help consumers fight manipulative ‘dark patterns’ used by websites. This and mor...
- Insurance Industry: The need to use software systems beyond record keepingThese products and innovation simply involved customer-touch-points and high product complexity.
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