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CUSTOMER SUPPORT
How digital distribution shifts the balance of power towards the customerThe insurance sector grapples with pressing issues like mis-selling and customer complaints, which hinder the efficacy of policies. However...- Personalised festive experiences key to brand loyalty for 72% of Indian shoppers: SurveyA recent survey indicates that 72 percent of Indian holiday shoppers prefer brands that provide personalized experiences. Consumers are inc...
- Oyo parent PRISM clocks PAT of Rs 353 crore in Q1, up 17% YoY, revenue jumps 35%Oyo parent PRISM reported a 35% YoY rise in Q1FY27 revenue to Rs 2,814 crore, while net profit grew 17% to Rs 353 crore. Gross Booking Valu...
- India, EU discuss FTA implementation ahead of December signingIn an effort to advance their free trade agreement, India and the European Union held pivotal discussions led by Commerce Secretary Rajesh ...
- ET Product of the Year Awards 2026: Categories recognising products driving market impactThe Economic Times Product of the Year Awards 2026 celebrate cutting-edge innovations that make a substantial difference in the market and ...
- This auto ancillary stock soars 13% after Q2 PAT jumps 35% YoY. Do you own it?Motherson Sumi Wiring shares surged after the auto ancillary company reported a 35% year-on-year rise in Q2 FY27 net profit and 47% revenue...
- Banks report 10-50% gains in productivity, turnaround time and costs from AI-led initiativesSeveral banks in India have implemented artificial intelligence initiatives that have increased productivity and efficiency significantly. ...
- Jammu Airport initiates consultations for commencement of international flightsJammu Airport has commenced discussions with various stakeholders to assess the feasibility of international flights. A planning meeting in...
- India extends cotton import duty exemption till December 31The Indian government has extended the customs duty exemption on cotton imports to December 31. This decision aims to support the textile i...
- Govt extends customs duty exemption on cotton imports till December 31The Indian government has announced an extension of the customs duty exemption on cotton imports until December 31, 2026. This move aims to...
- AU Small Finance Bank data leak: Salesforce says no vulnerability at its endSalesforce has stated no vulnerabilities were found concerning a suspected data leak at AU Small Finance Bank. The bank is investigating cl...
- Airtel Africa Q2 profit rises 16% to $254 millionAirtel Africa has revealed a remarkable 15.9% jump in its quarterly net profit, reaching $254 million, fueled by robust revenue growth. The...
- Cognizant sets up OpenAI Frontier Capability Group to help enterprises deploy AI at scaleCognizant said it is scaling OpenAI across its own sales and customer success operations first, so clients can benefit from approaches test...
- SCHOTT Pharma India marks a new chapter, building on its strong national presence and global capabilitiesNew identity reinforces the company’s focus on innovation, customer partnerships and pharmaceutical drug containment and delivery solutions
- 'Dropboxers, today will be your last day': Dropbox lays off 9% of global workforce; CTO Ali Dasdan to step down. Read what the company said in memoDropbox is set to cut approximately 200 jobs as part of its growth-oriented reorganization plan. The focus will be on restructuring teams i...
- Blue Dart launches International Parcel Connect for SMEs, D2CsThis service will enable e-commerce, D2C brands, and SMEs to connect with global customers. With options that cater to both premium and bud...
- Rs 98,000 curd: Bengaluru woman orders curd on blinkit, receives damaged packet, calls customer care number found online and loses Rs 98,000A 56-year-old Bengaluru woman allegedly lost Rs 98,000 after ordering curd on Blinkit and finding the packet damaged. Her search for a cust...
- OpenAI enters Jev’s turf with a decision API for AI agentsThe Decisions API, now generally available, is meant for tasks where an AI agent only needs to choose between a few options. It puts OpenAI...
- AI in customer service: How businesses are moving from queries to resolutionAI can answer customer queries, retrieve policies and automate routine service tasks. Its greater value emerges when these capabilities wor...
- ElevenLabs targets AI assistants and customer support with two new voice modelsThe models support over 90 languages and 17,000 voices, with Mini aimed at lower-cost conversations and Max designed for tasks that require...
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