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Indian exporters look beyond US, UK amid global uncertainties: PayPal's Abid MurshedIndian MSMEs are shifting focus from initial sales to sustainable global growth, facing challenges in operational realities and cost compet...
Insurers face margin pressure amid rising competition, costs; rural protection gap persists: ReportIndian insurers are feeling the pinch from fierce price wars and increasing operational expenses. To thrive, they must manage capital wisel...
Credit flow to bottom tier slows as microfinance lenders turn to safer borrowers: SIDBI-EquifaxCredit access for bottom-of-the-pyramid borrowers in India has slowed as microfinance lenders turn cautious after two years of asset qualit...
Digital systems secure, says Axis Bank amid AI platform-driven vulnerability claims on cybersecurityAxis Bank assures its digital systems are secure. The bank states cyber fraud largely occurs when customers are tricked by external communi...
Tesla opens first Telangana experience centre, brings 2026 Model Y range to HyderabadTesla has opened its fifth Experience Centre in India, located in Hyderabad. This new facility showcases the 2026 Model Y Premium Rear-Whee...
Intel's new manufacturing tech enters initial productionIntel CEO Lip-Bu Tan has started recognizing 18A as a potential offering for external clients, reversing his earlier view that the process...
In 1983, engineers squeezed a wireless conversation through a commercial cell network, and mobile phones started becoming realMobile communication transitioned from an engineering dream to public reality in 1983. The first US commercial cellular network began opera...
Adani Ports to invest up to $100 million with Kaleris to accelerate terminal automationAdani Ports is partnering with Kaleris to deploy AI-powered systems across its container terminals. This expansion aims to significantly in...
YES Bank share price rises 3% on partnership with Northern Arc to extend lending offeringsYES Bank shares gained after the lender announced a strategic partnership with Northern Arc Capital. The collaboration aims to expand credi...
Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
Hero FinCorp teams up with Salesforce to drive loan processing with AgentforceSalesforce and Hero FinCorp partnered to speed up loan processing. Hero FinCorp deployed Salesforce's Agentforce and other tools. This has ...
ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformationAs artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutio...
Big corporates plug into electric trucks as rising diesel and logistics expenses drive a rethinkIndian companies are rapidly investing in electric trucks. This shift is driven by fluctuating diesel prices and a focus on sustainability....
RBI forex measures to lower banks' overseas borrowing costs by 2-2.5 per cent, aid inflows: ReportNew RBI measures aim to make overseas borrowing cheaper for banks. External commercial borrowing costs may drop by up to 2.50 percent. This...
UAE launches major digital upgrade for students and universitiesThe UAE's Ministry of Higher Education is launching a major digital overhaul, consolidating 38 services into 18 streamlined offerings and b...
The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
TCS and Anthropic launch global premier partnership to drive enterprise AI scalingUnder the deal, TCS becomes a Global Premier Partner in Anthropic's Claude Partner Network. The company will deploy Claude to 50,000 of its...
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
Inspirational quote of the day by Bill Gates: “Your most unhappy customers are your greatest source...”Quote of the day: Bill Gates' words highlight the importance of unhappy customers. Their feedback reveals flaws and areas for improvement. ...
UAE simplifies work permit system, expands categories to 13The UAE's Ministry of Human Resources and Emiratisation has introduced new work permit reforms. These changes aim to accelerate hiring and ...