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CUSTOMER SERVICE NIGHTMARE
Horror of shouting into the voidCustomer service is becoming a digital void where AI chatbots, devoid of human empathy, handle complaints. This scenario, where a faulty to...12 Dec, 2025, 11.09 PM IST- 2024 market crash a bad dream, those in 2008, 2013 or 2020 were nightmares: Deepak ShenoyInvestors are advised to closely monitor recovery trends and market challenges before committing to investments. Despite current difficulti...03 Dec, 2024, 08.30 AM IST
- When tech showed Covid symptomsA global outage caused by a single update by a cloud-first cybersecurity company caused widespread panic and disruption. Microsoft will inv...19 Jul, 2024, 11.15 PM IST
- UK parcel firm disables AI after poetic bot goes rogueA parcel delivery firm in Britain has disabled the artificial intelligence (AI) function in its online chat systems after a frustrated user...20 Jan, 2024, 03.51 PM IST
- 90% staff replaced with AI chatbot Lina, Dukaan founder Suumit Shah justifies sacking as ‘tough but necessary’; social media thinks otherwiseTaking to Twitter on Tuesday, the entrepreneur revealed that he decided to prioritise prompt customer service and profitability over everyt...13 Jul, 2023, 12.23 PM IST
- Passengers spend 16-hour in flight, but reaches nowhere as plane takes U-turn halfway over PacificAir New Zealand Flight NZ2 departed Auckland Thursday evening but diverted back to Auckland around eight hours into the flight due to a fir...17 Feb, 2023, 10.59 AM IST
- Zomato says confident to make profit from inter-city food deliveryOnline food aggregator Zomato on Wednesday said that its inter-city food delivery will start making profit even at "a slight scale" amid co...28 Sep, 2022, 05.20 PM IST
- 4 reasons why India should keep its fingers crossed when GST rolls in next monthNot only does the country’s size and diversity make the challenge daunting -- 1.3 billion people, 29 states, 22 official languages -- it’s ...18 Jun, 2017, 12.38 PM IST
- ICICI Bank woos startups with improved customer servicesICICI Bank on Tuesday also joined the startup bandwagon by announcing tie ups with 3 mobile based technology startups with whom the bank pl...19 Apr, 2016, 08.15 PM IST
- EZMove raises Rs 1 crore in angel funding from HNIsEZMove raised angel investment of Rs 1 crore from seven high networth individuals, including industrialist Hemant Bharatram, and Chicago-ba...21 Aug, 2014, 05.03 PM IST
- Coercion not a means to unearth unaccounted money: Tax officialThe income tax department has never looked at coercion as a way to unearth accounted money and the idea is not to create nightmares, a seni...18 Oct, 2013, 02.32 PM IST
- Mobile number portability: Airtel, Vodafone, Idea & RCom focusing on loyalty programmes to retain usersWhile over 95% of the pre-paid market is low margin, the post-paid segment with high ARPUs is the way forward for telecos.29 Jan, 2013, 07.33 AM IST
- Power of Ideas 2012: Car rental start-up Savaari.com creating vendor network across IndiaSavaari.com, started by Aggarwal and three co-founders, is an online car rental company that currently services 60 cities across the countr...25 Jun, 2012, 01.43 PM IST
- 'Nightmare' start for iPhone 4's latest launchHundreds of customers in New Zealand and Hong Kong were turned away empty-handed on Friday as the second phase of the Apple iPhone 4's glob...30 Jul, 2010, 12.38 PM IST
- Prepaid mobile connection to be blocked in J&KPrepaid mobile connections will be blocked in Jammu and Kashmir from November 1 on account of security concerns over their misuse for subve...31 Oct, 2009, 04.04 AM IST
- US insurer Cigna Corp puts Satyam on noticeUS-based health insurer Cigna Corp, one of the biggest Satyam clients put the co on 3-month 'notice'. How board cleared Maytas deal | Staff...21 Jan, 2009, 01.33 AM IST
- An ID to confuse the MF investorAmfi's MIN is a number that investors need to quote while making MF investments of more than Rs 50,000.01 Jan, 2007, 12.15 AM IST
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