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CUSTOMER SERVICE EXECUTIVES
Adani Ports to invest up to $100 million with Kaleris to accelerate terminal automationAdani Ports is partnering with Kaleris to deploy AI-powered systems across its container terminals. This expansion aims to significantly in...
YES Bank share price rises 3% on partnership with Northern Arc to extend lending offeringsYES Bank shares gained after the lender announced a strategic partnership with Northern Arc Capital. The collaboration aims to expand credi...
Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
AI adoption gains momentum, returns emerge but infra lags: Industry executivesIndian businesses are increasingly embedding AI, transforming operations and yielding measurable returns. However, legacy infrastructure, s...
Telcos, businesses spar over calls, SMS consent regimeTelecom companies and banks are in a dispute over India's new digital consent rules for commercial messages. Major telecom players want con...
Red Hat sees an opening as Indian enterprises turn to AI sovereigntyIndian businesses are increasingly opting for Red Hat's open-source solutions to gain control over their AI and cloud infrastructure, said ...
Instant househelp startups burn $14-15 million in May as discounts heat upInstant home services platforms like Urban Company, Snabbit, and Pronto are aggressively spending millions on discounts again to capture ma...
AI workloads push data centres to upgrade fire and cooling systemsData centres are significantly upgrading fire safety, cooling, and electrical systems following a recent Google Cloud incident. The surge i...
Quote of the Day by Michael Dell: "If you want to sustain excellence over a long time, you'd better come up with a system that works well. Anyone can sprint for a little while, but you can't sprint for..." — Is lasting success built on systems rather than motivation and short-term effort? Learn the secret behind lasting success: Build systems, not sprintsQuote of the Day by Michael Dell explains systems over motivation for lasting success and long-term excellence in business and life growth....
TCS partners with Anthropic to deploy Claude across enterprise operations at scaleTCS and Anthropic have partnered to deploy Claude across enterprise operations, from software engineering to customer service, signalling a...
Former Paisabazaar CEO Naveen Kukreja eyes $9-million raise for new wealthtech betFormer Paisabazaar CEO Naveen Kukreja is reportedly seeking $9 million for his new wealthtech startup, aiming to build a platform for retai...
AB Group reaffirms bet on Voda Idea with ₹4,730 Cr infusionVodafone Idea shareholders approved a ₹4,730-crore investment from the Aditya Birla Group via preferential allotment of warrants, increasin...
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...
The Wedding Company raises $2.75 million in seed fundingThe Wedding Company, a tech-driven wedding platform, secured $2.75 million in seed funding to enhance its services and expand its vendor ne...
Air India, Thai Airways to enter into codeshare agreement this year, expand travel options for travellersAir India and Thai Airways are set to launch a codeshare agreement. This partnership will offer more travel choices for passengers flying b...
Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...