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CUSTOMER SERVICE AI AUTOMATION
Supplier gaps, invoice compliance, credit access continue to hit 5 in 10 MSMEs: SurveyMSMEs are embracing digital procurement for better pricing and efficiency, yet face persistent hurdles in supplier management and payments.
What is OpenAI's GPT-5.6? Here's why the Trump Administration wants to limit its releaseOpenAI's upcoming AI model, reportedly GPT-5.6, faces a restricted rollout at the U.S. government's request. Citing national security conce...
OpenAI spices things up with Jalapeno chips: Why the Sam Altman-led AI startup is building its own processorsOpenAI said it designed the chip from scratch in nine months. Broadcom handled silicon implementation, networking, and connectivity, while ...
ET Most Innovative AI Product Awards 2026 spotlight enterprise AI solutions redefining business performanceAs enterprises scale AI adoption, innovation is moving beyond customer-facing applications. From finance, operations, tax, and legal functi...
India’s development ladder after AI: What comes next?India’s future prosperity may increasingly depend on empowering its smaller economic units to become more productive using AI.
Marketing platform JustAI raises $17 million led by Base10AI marketing platform JustAI has secured over $17 million in Series A funding, led by Base10, with participation from Y Combinator and Peak...
‘Thriving digital ecosystem and AI adoption bringing MNCs here’: Databricks cofounderDatabricks is significantly boosting its presence in India, recognising it as a key market for growth and revenue. This expansion is fueled...
MoEngage acquires AI startup Aampe in first acquisition; eyes more deals in US, EuropeCustomer engagement platform MoEngage has acquired AI startup Aampe, bolstering its artificial intelligence capabilities. MoEngage cofounde...
A new bunch of AI spin-offs ripe for the pickingIndian tech unicorns are transforming their internal AI tools into independent businesses, mirroring successes like Amazon Web Services and...
UPI, Aadhaar banking drive 61% of MSME transactions; AI adoption rises: ReportA significant majority of retailers now feel more confident using digital platforms for daily operations, leading to increased digital paym...
After cloud spending, IT companies see 'token maxxing' as AI's next cost challengeIT firms are flagging a new AI challenge: 'token maxxing,' where companies prioritize AI usage metrics over actual business results. This t...
D2C brands turn to WhatsApp to win new customersWhatsApp is increasingly becoming a customer acquisition channel for India’s D2C brands rather than just a platform for customer support an...
Microsoft makes big AI inroads in China by selling OpenAI modelsMicrosoft is significantly growing its AI business in China, with ByteDance reportedly spending over $1 billion annually on its cloud and A...
CNTXT AI acquires Actualize to strengthen Arabic voice AI for enterprise and government across the GCCUAE-based CNTXT AI has acquired Actualize, an enterprise AI company specializing in dialect-aware Arabic voice agents. This move significan...
India’s AI revolution has a leaderboard; and the best products are competing for the top spotThe ET Most Innovative AI Product Awards 2026 recognises the startups, product teams, and enterprises building AI-powered solutions that ar...
Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
ET Most Innovative AI Product Awards 2026: Recognising the AI innovations driving business transformationAs artificial intelligence becomes central to how organisations operate, compete, and grow, businesses are increasingly looking for solutio...