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CUSTOMER INTERACTION MANAGEMENT
Psychology says people who leave generous tip for the waiters at any restaurant and bar aren't always trying to impress others: What the behavior may really mean- RBI mandates kill switch for AI models at banks, introduces comprehensive model risk framework
- Anthropic launches Claude Tag: Everything you need to know about the Slack-native AI agent
- Meta expands its smart glasses portfolio with new Meta Glasses Line starting at $299Meta and EssilorLuxottica have launched new AI-powered smart glasses, Meta Glasses, starting at $299. These glasses feature updated designs...24 Jun, 2026, 07.10 AM IST
- The smartphone is becoming India’s most important financial advisorIndia's financial landscape is rapidly digitizing, with smartphones becoming central to everyday money management. Once separate, banking a...22 Jun, 2026, 01.51 PM IST
- Best proverb of the day: 'Anyone can be polite to a king, but...' Life lessons from African proverb on human character, humility, ecosystem ethics, arrogance, social status, intentional kindness and moral nobilityBest proverb of the day: "Anyone can be polite to a king, but it takes a gentleman to be polite to a beggar" is an African proverb that exp...22 Jun, 2026, 04.40 AM IST
- Why India’s digital ecosystem may define next phase of agentic AI and invisible computingIndia's unique relationship with technology, where smartphones serve as the sole device for millions, positions it as a crucial testing gro...20 Jun, 2026, 06.46 AM IST
- Forget chatbots, Ambani's Reliance wants to own India's entire AI economyReliance Industries is charting a unique AI strategy, aiming to democratise artificial intelligence in India by focusing on affordability a...19 Jun, 2026, 08.02 PM IST
- Man Industries bullish on Gulf after US-Iran truceIndian construction companies are set to gain from Middle East rebuilding. Man Industries acquired a Saudi Arabian firm, boosting its capac...19 Jun, 2026, 11.19 AM IST
- Indian exporters look beyond US, UK amid global uncertainties: PayPal's Abid MurshedIndian MSMEs are shifting focus from initial sales to sustainable global growth, facing challenges in operational realities and cost compet...18 Jun, 2026, 11.10 AM IST
- India’s MSMEs are no longer digitising for compliance alone: Tally’s Tejas GoenkaAs MSMEs accelerate their digital transformation journey, technology is becoming central to growth, efficiency, and resilience. Tejas Goenk...18 Jun, 2026, 10.02 AM IST
- Psychology says people who automatically push their chair in when they leave a table often show these 7 personality traitsA simple act like pushing in a chair after use reveals a deeper personality trait: conscientiousness. This trait, linked to self-regulation...17 Jun, 2026, 05.00 PM IST
- Workplace as strategy: Steelcase driving performance beyond designThe Indian workplace is transforming, with companies like Steelcase shifting from furniture suppliers to partners in workplace evolution. R...16 Jun, 2026, 01.34 PM IST
- Mercedes-Benz India confident of sustaining growth on strong demand this yearThe premium car maker also said that a price increase was on the cards to deal with the impact of sustained pressure on Indian Rupee, among...15 Jun, 2026, 09.39 PM IST
- The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...12 Jun, 2026, 10.41 AM IST
- If AI agents can act on their own, who is responsible for their actions?Microsoft CEO Satya Nadella believes businesses should begin treating AI agents more like employees, complete with identities, permissions,...11 Jun, 2026, 05.23 PM IST
- Weis Markets rolls out Instacart's AI-powered caper carts to reinvent in-store shoppingWeis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...11 Jun, 2026, 10.48 AM IST
- 84% of Indian banking leaders report rising fraud losses, AI-driven threats emerge as major concern: ReportAs artificial intelligence increasingly reshapes the financial sector, Indian banks are facing a sharp rise in fraud-related challenges, wi...11 Jun, 2026, 08.35 AM IST
- Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...11 Jun, 2026, 06.00 AM IST
- Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...10 Jun, 2026, 11.07 AM IST
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