Finance Minister Nirmala Sitharaman directed CBIC to simplify GST registration using technology and risk-based parameters, emphasizing tran...

Sa-Dhan, the RBI-recognized SRO, has launched a toll-free grievance helpline and a comprehensive Client Grievance Redressal Mechanism (CGRM...

The Reserve Bank of India has issued a letter of 'displeasure' to Bajaj Finance for failing to identify customer risks in its co-branded cr...

The RBI warned banks and finance companies to prudently manage unsecured exposure levels to avoid systemic risks. Despite rising bank profi...

Reserve Bank of India Governor Shaktikanta Das criticized private sector banks for their handling of customer complaints at a Mumbai confer...

Governor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, frau...

The Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance syste...

The volume of data that flows into a CIC is humongous. All the CICs are expected to receive credit information from all CIs as per RBI stip...

It will also review the emerging and evolving needs of the customer service landscape, especially in the context of evolving digital/ elect...

Kannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel pl...

"The borrowers will get a finer pricing and I am hoping that all customers will get the benefit of the many new offerings that we are bring...

It was decided that I-T Commissioners will hold town-hall meetings in their respective zones and inform people on details of the scheme.

"The entity will deal with grievances and make sure that services offered to taxpayers, both individuals and companies, improve," said an o...

The number of complaints dropped to 63,335 in 2013-14 from 1,86,615 in 2009-10, the report released jointly by Irda and Consumer Affairs De...

Customers could also use a website to monitor their complaints and locate customer care and general information numbers of different teleco...

Pakistan is expected to announce the first step towards granting MFN status to India next week by adopting a "short'' negative list of item...

BM Mittal, Chief Executive, BCSBI spoke to ET in an interview on BCSBI’s emerging role in improving bank-customer relationship. He said BCS...