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CUSTOMER GRIEVANCE GAPS
Customers unsure about making house help apps a habit even as investors fall for the crazeQuick commerce is transforming domestic help hiring in India. New apps offer on-demand house help, attracting investor attention. These pla...- India Budget 2026: Schemes on cards to give women more financial muscleUnion Budget: Customised credit cards, loan products and women-focused insurance plans may be key announcements as the government is lookin...
- Complaints against credit bureaus rise sharply as borrower frustration spikes over credit score, data accuracyAccording to industry experts, the rise in complaints should be seen as both a warning and an opportunity -- a signal that grievance mechan...
- Make GST registration easier using technology, risk-based parameters: FM Sitharaman to CBICFinance Minister Nirmala Sitharaman directed CBIC to simplify GST registration using technology and risk-based parameters, emphasizing tran...
- Microfinance sector introduces new grievance redressal tools for customer protectionSa-Dhan, the RBI-recognized SRO, has launched a toll-free grievance helpline and a comprehensive Client Grievance Redressal Mechanism (CGRM...
- RBI puts Bajaj Fin on notice over co-branded cardsThe Reserve Bank of India has issued a letter of 'displeasure' to Bajaj Finance for failing to identify customer risks in its co-branded cr...
- Mend ways or face more curbs: RBI to banks, NBFCsThe RBI warned banks and finance companies to prudently manage unsecured exposure levels to avoid systemic risks. Despite rising bank profi...
- Private banks misreporting complaints as queries, says RBI Governor Shaktikanta DasReserve Bank of India Governor Shaktikanta Das criticized private sector banks for their handling of customer complaints at a Mumbai confer...
- AI increases cybersecurity challenges manifold for financial institutions: RBI Guv DasGovernor Shaktikanta Das addressed the Annual Conference of RBI Ombudsman, emphasizing the importance of data analysis, cybersecurity, frau...
- RBI governor asks banks to plug gaps in customer grievance mechanismsThe Reserve Bank of India has instructed banks and other financial intermediaries to address shortcomings in their customer grievance syste...
- View: Privacy rules around credit information companies need tighteningThe volume of data that flows into a CIC is humongous. All the CICs are expected to receive credit information from all CIs as per RBI stip...
- RBI-constituted panel to review customer service standards in banks, NBFCsIt will also review the emerging and evolving needs of the customer service landscape, especially in the context of evolving digital/ elect...
- Didn't live up to customers' expectations; addressing some gaps on war footing: Vistara CEO Vinod KannanKannan, in a letter to customers, acknowledged that the recent disruptions in services would have led to the alterations in their travel pl...
- Merger to give clients finer pricing, more innovation: SBI Chairman Arundhati Bhattacharya"The borrowers will get a finer pricing and I am hoping that all customers will get the benefit of the many new offerings that we are bring...
- Tax authorities to tally returns with high value dealsIt was decided that I-T Commissioners will hold town-hall meetings in their respective zones and inform people on details of the scheme.
- Taxman eyes service departments for complaint redressal"The entity will deal with grievances and make sure that services offered to taxpayers, both individuals and companies, improve," said an o...
- Customer complaints in general insurance drop by 66 per cent in 5 yearsThe number of complaints dropped to 63,335 in 2013-14 from 1,86,615 in 2009-10, the report released jointly by Irda and Consumer Affairs De...
- Trai proposes amending complaint norms, soon report high mobile bills through smsCustomers could also use a website to monitor their complaints and locate customer care and general information numbers of different teleco...
- India not acting fast on non-tariff barriers: PakistanPakistan is expected to announce the first step towards granting MFN status to India next week by adopting a "short'' negative list of item...
- 'We ensure clients get a fair deal'BM Mittal, Chief Executive, BCSBI spoke to ET in an interview on BCSBI’s emerging role in improving bank-customer relationship. He said BCS...
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