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CUSTOMER EXPERIENCE REPORT
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Airtel expands 5G footprint, rebrands Priority Postpaid as Fast LaneBharti Airtel is expanding its 5G network across northern India, adding over 2,900 new sites. The company has also rebranded its Priority P...
- Rs 200 daily loss to Rs 12 lakh monthly profit: Mumbai man left CA preparation to build food business inspired by his mother’s special dosa recipe. His story is a symbol of passion, persistence, and patienceGanesh Sathe left a stable CA path to pursue his passion for food, launching a benne dosa stall in Thane. Facing initial struggles against ...
- A new IPO frenzy: Why is Bharat making a beeline for bourses?Retail chains from smaller Indian towns are planning to raise over Rs 7,000 crore through IPOs. These companies see capital markets as a fa...
- New York hot dogs under fire: $5 tiny snack gone in 3 bites, limited toppings and lack of napkins spark debateNew York City's reign as the hot dog capital is challenged as a viral debate erupts online. Travelers now compare NYC's $5 dogs, often serv...
- "I don't hire Indians": Indian-origin restaurant owner in Texas says her 7 Monk’s Cafe has "almost no Indian staff", internet calls it 'casual racism'A Texas restaurant owner has gone viral for her unique hiring approach. 7 Monk's Cafe Texas, serving Indian and Mediterranean food, intenti...
- Customers will feast as Zepto to pour fuel into quick commerce fireZepto’s proposed Rs 9,500 cr ($1 billion) IPO could significantly intensify competition in India’s already crowded quick commerce market. T...
- This UK couple grows chairs in their garden and sells them for $90000Alice and Gavin Munro have spent two decades cultivating trees to grow into ready-made chairs, a process taking 6 to 12 years per piece. Th...
- Bengaluru professional says Mumbai's biggest surprise wasn't its weather or traffic, but this everyday experienceA talent acquisition manager's viral LinkedIn post highlights Mumbai's auto-rickshaw drivers' unexpected courtesy. After a driver went out ...
- The hidden Rs 9,000 crore business behind India’s water purifier boomIndia's water purifier market is evolving beyond just selling machines. Companies are now focusing on the lucrative service sector, includi...
- Dead insect in biriyani: Court orders restaurant to provide 10 free biriyanis and Rs 10,000 compensationA Puducherry restaurant was held liable for serving contaminated food after a dead insect was discovered in a biriyani plate. The consumer ...
- Here to win quick commerce, will become market leader in near-term: Samir Kumar, Amazon India chiefAmazon is planning to aggressively expand its 10-minute delivery service, Amazon Now, aiming for market leadership despite moderating quick...
- Apple WWDC 2026: iOS 27, a smarter Siri and new AI features expectedMark your calendars for June 8 as Apple takes the stage for its highly anticipated Worldwide Developers Conference. This year, the tech gia...
- Room for less: Could short-stay hotels be the next big thing in hospitality?Hourly Hotels: This works on a pay-for-use model where guests pay only for the duration they need a room — typically 3-9 hours. The busines...
- Google Cloud layoffs: Threat intelligence team, Mandiant employees among those affectedGoogle Cloud has recently implemented job cuts, impacting teams including employees in Mandiant and its Threat Intelligence Group. These la...
- YouTube TV offers massive 50% off deal on Google TV Streamer - Check eligibility, price and deadlineGoogle is offering select YouTube TV Main Plan subscribers a major discount on its flagship Google TV Streamer 4K, cutting the price from $...
- MPC's repo rate pause will help stabilise growth: SBI chairmanState Bank of India Chairman CS Setty anticipates a Reserve Bank of India interest rate pause to foster stable growth. He highlighted India...
- Acko hires Meta, Junglee Games executives to lead health, auto insurance businessesThe appointment comes at a time when Acko is preparing for an initial public offering(IPO). In April, ET reported that the Bengaluru-based ...
- AI talent demand offset flat white-collar hiring in MayIndia's job market showed stability in May. Insurance sector hiring grew significantly. Demand for AI talent remained strong, especially fo...
- Banks must compete on customer experience to stay relevant: EY reportBanks must prioritize customer experience to stay relevant, evolving branches into 'phygital' advisory hubs, according to an EY India repor...
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