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CUSTOMER CENTRIC APPROACH
Anup Bagchi takes charge as HDFC Bank MD & CEOAnup Bagchi has taken charge as the managing director and chief executive officer of HDFC Bank. He succeeds Sashidhar Jagdishan, who comple...- Anand Rathi Share and Stock Brokers Q2 results: Profit jumps 50% YoY to Rs 42 crore, revenue rises 20%Anand Rathi Share and Stock Brokers reported a 50% year-on-year rise in consolidated net profit to Rs 41.93 crore in Q2FY27, while revenue ...
- Apple to launch doorbell, lock, thermostat developed with LGThe products will be part of an ecosystem of devices that work with Apple’s new smart home hub, as well as an upgraded HomePod mini and fre...
- Insurance misselling misunderstood: The regulator’s proposal is tantamount to addressing the symptom, while ignoring the causeIn FY25, the Indian insurance sector experienced significant premium growth while maintaining flat penetration rates. However, complaints r...
- Proofpoint doubles down on India amid rising cybercrimes, calls AI agents the new insider riskProofpoint is stepping up its India focus as AI adoption accelerates and cyber threats become more sophisticated. In an interview with ET, ...
- IRDAI’s insurance distribution paper: Economics in focus, consumer protection gaps remainRules and caps can change behaviour. Incentives determine whether organisations merely comply with the rules or actually change the behavio...
- The future of Ai in India: A Nobel Laureate’s perspectiveThe Surfin Ai Fintech Summit's seventh global edition showcased advancements in intelligent finance and AI-driven customer solutions. Estee...
- Where Does China Fit in Your Company’s Innovation Strategy?For decades, multinationals treated China primarily as either a vast growth market or a rising competitive threat. But as growth slows, com...
- Insurance mis-selling is arising because upfront commissions are too high: IRDAI chairman Ajay SethIRDAI chairman Ajay Seth said insurers should pass savings from lower commissions and operating costs to policyholders through lower premiu...
- Insurance mis-selling is arising because upfront commissions are too high: Ajay Seth, Chairman, IRDAIThe benefit of cost efficiency should be passed on to customers. This entire exercise is intended to ensure that the public and policyholde...
- AI products in India: What makes an enterprise AI solution stand out in 2026?Enterprise AI is moving beyond experimentation. Products that solve clear business problems, fit existing workflows, and show measurable va...
- Irdai proposes ban on insurance website ‘dark patterns’, seeks lower distribution costsIrdai proposes prohibiting dark patterns on insurance websites that require personal details to access information. The reforms aim to impr...
- BRICS adopts New Delhi Declaration: Inside the 140-point document on Global South's ambitionsBRICS leaders adopted the New Delhi Declaration at the 18th summit, reaffirming their commitment to cooperation, multilateralism and a more...
- BRICS fin mins, central bank chiefs raise concerns on unilateral trade and finance-related measuresBRICS finance ministers and central bank governors voiced concerns over unilateral trade measures. They backed efforts for cross-border pay...
- SCO Summit: Kazakhstan's Tokayev echoes PM Modi on Eurasian security, human centric approachAt the recent SCO summit, Kazakhstan's President Kassym-Jomart Tokayev emphasised the group's evolution and a collaborative philosophy. He ...
- Future-proofing your Business with a Customer-centric Approach
- What Ghazal Alagh learned from Jeff Bezos? Mamaearth co-founder reveals her decision-making strategyGhazal Alagh, co-founder of Mamaearth, has adopted a strategic technique inspired by Jeff Bezos, aiming to enhance decision-making at Honas...
- Mahindra & Mahindra Finance secures IRDAI license to offer tailored insurance plansThe corporate agency license would help in broadening Mahindra Finance’s product portfolio by incorporating insurance solutions. It would h...
- Thriving in India's Digital EraIn the digital era, building a customer-centric organization has become imperative for businesses in India. With customer preferences shift...
- Banks need to adopt customer-centric approach: Finance MinisterSpeaking at the event virtually attended by heads of public sector banks (PSBs), Financial Services Secretary Sanjay Malhotra said all PSBs...
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