AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail environment in which con...

AI's influence on online shopping is rapidly growing, with agents now completing tasks like purchases. Major platforms like Amazon, Swiggy,...

Happy Wednesday! Meta just handed WhatsApp’s steering wheel to Cred’s Kunal Shah, betting he can turn India’s favourite chat app into a pay...

Samsung Electronics has opened up use of OpenAI's ChatGPT Enterprise and Codex across its global Device Experience division, reversing rest...

Snap has unveiled SPECS, its most advanced augmented reality glasses yet, as the company intensifies its push into the emerging spatial com...

Google is redesigning its iconic search bar for the first time in 25 years as AI transforms how people find information online. Powered by ...

DoorDash on June 11th launched a new AI-powered chatbot that lets users order food, groceries, and restaurant reservations using simple pro...

It is not OpenAI's first attempt at e-commerce. The company late last year announced Instant Checkout, which allowed ChatGPT to scour the i...

Weis Markets has partnered with Instacart to launch AI-powered Caper Carts, bringing smart shopping cart technology to select grocery store...

Google Labs has launched Dreambeans, an experimental AI app that uses information from Gmail, Calendar, Photos, YouTube and Search to gener...

Claude AI Outage Reason: Claude AI experienced widespread disruptions today, with users on paid Pro and Max plans facing rapid quota exhaus...

Spotify is embracing artificial intelligence to become a personalised audio platform. The company is developing AI playlists, conversationa...

Yelp is launching an AI chatbot to help users sift through millions of reviews. This new tool aims to provide personalized recommendations ...

Indian consumers spent over 15 billion hours on hold last year despite the increasing use of AI chatbots in customer service. However, cust...

The minister said he has been getting complaints about AI chatbots trapping customers in a cycle of uncertainty. In a post of X, Kharge nam...

Indians lost 15 billion hours to customer service in 2023, resulting in a $55 billion economic loss, reveals Customer Experience Intelligen...

“At the moment, we are just skimming the surface with chatbots. I envision a future where chatbots will be able to offer specific assistanc...