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CONSUMER COMPLAINTS STATISTICS
Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...- Insurance Ombudsman reports: These health insurers top the charts with maximum complaints against themStar Health tops the list of insurers with the most complaints in FY23-24, as per the Insurance Ombudsman. The CIO (Council of Insurance Om...
- Ecommerce leads refund grievances with 3,594 cases, Rs 1.34 crore refunds, says NCHThe ecommerce sector has recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth Rs 1.34 cror...
- Techie takes revenge: Launches website to expose airlines after girlfriend's lost luggagePieter Levels, frustrated by his girlfriend's lost luggage incident with Vueling Airlines, launched luggagelosers.com. This innovative webs...
- Rail passenger gets Rs 1 lakh compensation for stolen luggage during travel on Malwa Express 6 years agoJaya Kumari, from New Delhi, faced a prolonged struggle after her bag, containing valuables, was stolen on the Malwa Express in 2016. After...
- 'Climate-controlled' sausage? Courts crack down on 'Greenwashing'In the United States, sales of consumer products that are labeled green or sustainable are growing twice as fast as those that are not, acc...
- ONDC to publish dispute resolution draftOpen Network for Digital Commerce will seek stakeholder feedback on framework in 2 weeks.
- CCPA issues notices to Ola, Uber for unfair trade practicesIn a meeting held on May 10 with cab aggregators, the government had warned of strict action unless they improve their systems and redress ...
- Centre warns cab aggregators of strict action for unfair trade practices"We have asked them to improve their system and redress the consumer complaints otherwise the competent authority will take strict action,"...
- Consumer complaints may surge 20% in season of ecommerce salesData shows that share of ecommerce in overall grievances stood higher than telecom and banking.
- Mobile number portability rules may be revamped in two months: Trai chairman RS SharmaTelecom regulator has sought written comments from stakeholders by May 3, and counter comments by May 17, to ease the existing porting rule...
- Trai launches three apps for tracking call and data qualityThe three apps - Trai MyCall App, auto test enabled MySpeed app and Do-not-disturb 2.0 app - are aimed at improving customer experience thr...
- Need white paper on rot in Uttar Pradesh's power sector: Piyush GoyalThe Rural Feeder Monitoring Scheme is to monitor the quality and quantity parameters of power supply in rural areas of the country.
- Rise in customer complaints lower for SBI grouptate Bank of India and its associates appear to have stemmed a slide in consumer services with the volume of complaints against them rising...
- Consumers are more aware now, RBI received 11% more complaints in 2014-15Complaints pertaining to failure to meet commitments, non-observance of fair practices code together constituted 29.2% of complaints receiv...
- Social media customer service may trigger chain of complaintsThe study found that on one hand, addressing complaints on social media improves customer relationship with the company.
- Government plans survey to test, steps to tighten drug qualityThe health ministry is also working out a pilot project to test the feasibility of bar-coding on drug packs to ensure authenticity of the p...
- Airlines bettered performance in 2008: StudyOne thing the recession has accomplished for Americans: It's taken some of the hassle out of flying.
- Overpricing plagues drug industryDrug makers are increasingly getting booked for launching new brands of price controlled medicines without a government fixed price.
- ASCI code made compulsory for TV adsGovt by a notification on August 2 has asked all concerned authorities to ensure that Advertising Standards Council of India (ASCI) codes a...
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