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COMPLAINT REDRESSAL GUIDELINES
Insurance CEOs’ pay now linked to claims and customer grievances: What it means for policyholdersInsurance CEOs’ remuneration will now partly depend on how well they treat policyholders, from settling claims to resolving complaints. A t...- Harassed by loan recovery agents? Know your legal rights and 6 steps to fight backBorrowers struggling with debt often face harassment from recovery agents through abusive calls, threats, public shaming, and unauthorised ...
- GRAP-1 imposed in Delhi-NCR: Full list of restrictions, bans and permitted activitiesDelhi-NCR has entered Stage 1 of the Graded Response Action Plan (GRAP) as air quality dropped to the 'poor' category with an AQI of 208. T...
- RBI sharpens compliance norms, expands use cases of UPI-linked wallets for foreign visitors under draft PPI normsThe Reserve Bank of India has unveiled draft guidelines for prepaid payment instruments. These new rules aim to strengthen compliance and c...
- How a Rs 20 electricity bill payment by an SBI customer led to the bank paying Rs 2.2 lakh in compensationA State Bank of India customer was defrauded of ₹1.99 lakh after attempting a ₹20 electricity bill payment. The National Consumer Disputes ...
- MeitY wants to include users, social firms in content-blocking hearingsThe government is proposing changes to content blocking rules. Users and internet intermediaries may soon get a chance to present their cas...
- 58% surges in Insurance Ombudsman cases: 4 reforms to fix the backlog before it breaksThe Insurance Ombudsman serves as a guardian of trust for the industry and has resolved thousands of disputes for policyholders. But a grow...
- MIB action against TV channels declines after 2022 highThe ministry took 12 actions in 2024 and 2025 combined for violations of the Programme Code and Advertising Code, including four in 2024 an...
- MeitY moves to regulate online user-posted newsWhile the draft amendments unveiled on Monday do not categorise online users as publishers, the content generated by them may face the same...
- Centre cuts public grievances redressal time to 21 daysThe Centre has reduced the redressal time for public grievances raised on a dedicated portal to 21 days from 30 days. The government has is...
- RBI streamlines Internal ombudsman scheme of banks, other financial institutions to help customersAs per the RBI governor, the consolidation of master guidelines will fine tune the redressal of customers' complaints. In November 2021, th...
- Service charge levied by restaurants unfair trade practice, CCPA issues guidelinesIf a restaurant charges service charge, the consumer can file an E-dakhil complaint with the Consumer Commission. Consumers can even file a...
- Harassment at workplace: Supreme Court seeks reply from Centre, statesSC has sought immediate and proper implementation of the provisions of the Sexual Harassment At Workplace (Prevention, Prohibition) Act and...
- Ministry of Electronics and IT releases draft rules to make ewallets saferThe draft Information Technology (Security of Prepaid Payment Instruments) Rules 2017 cover the entire spectrum, which includes protecting ...
- Women and Child Development Ministry to come up with guidelines to check harassment on matrimonial sitesThe ministry also held a meeting on November 17 with online service providers of the matrimonial sites to find out possible ways for better...
- Government's grievance redressal mechanism a flop so far, over 44,000 plaints by citizens go unansweredThe guidelines issued by the Congress-led UPA government had specified that all grievances should be redressed within two months.
- 49 per cent companies set up sexual harassment cells in Delhi-NCR: StudyThere has been an rise in Corporate India putting in place institutional mechanism to deal with sexual harassment cases at work place.
- TRAI to issue complaint redressal guidelines in 3-4 weeksTrai had asked all service providers to set up compliant centres within 60 days of implementation of the proposed Telecom Consumer Protecti...
- Trai to release complaint redressal guidelines this monthTrai is likely to come out with new consumer complaints redressal guidelines by the end of this month to help customers resolve grievances.
- RBI revises time limit for speedy redressal of complaintsReserve Bank of India has revised the time limit for lodging complaints with banking ombudsman to ensure speedy redressal of grievances of ...
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