RBI revises time limit for speedy redressal of complaints
Reserve Bank of India has revised the time limit for lodging complaints with banking ombudsman to ensure speedy redressal of grievances of customers.
By PTI |
MUMBAI: Reserve Bank of India has revised the time limit for lodging complaints with banking ombudsman to ensure speedy redressal of grievances of customers.
The apex bank said in a statement that if the complaints of customers are not addressed satisfactorily within 30 days of lodging complaints, then he would now be able to approach the office of the concerned banking ombudsman for redressal of his complaints and grievances.
Earlier, the customers had to wait for 60 days before going to the concerned banking ombudsman for getting their grievance heard.
According to the guidelines, on managing risks and code of conduct in outsourcing of financial services by banks, the banks have to constitute a grievance redressal machinery within the bank and widely publicise it. The officer designated for the purpose has to ensure the speedy redressal of the complaints.
Currently, a time limit of 30 days was being given to customers for forwarding their complaints.
The apex bank said in a statement that if the complaints of customers are not addressed satisfactorily within 30 days of lodging complaints, then he would now be able to approach the office of the concerned banking ombudsman for redressal of his complaints and grievances.
Earlier, the customers had to wait for 60 days before going to the concerned banking ombudsman for getting their grievance heard.
According to the guidelines, on managing risks and code of conduct in outsourcing of financial services by banks, the banks have to constitute a grievance redressal machinery within the bank and widely publicise it. The officer designated for the purpose has to ensure the speedy redressal of the complaints.
Currently, a time limit of 30 days was being given to customers for forwarding their complaints.
Download
The Economic Times Business News App for the Latest News in Business, Sensex, Stock Market Updates & More.
The Economic Times Business News App for the Latest News in Business, Sensex, Stock Market Updates & More.
Download
The Economic Times News App for Quarterly Results, Latest News in ITR, Business, Share Market, Live Sensex News & More.
The Economic Times News App for Quarterly Results, Latest News in ITR, Business, Share Market, Live Sensex News & More.
ADVERTISEMENT
