Investor interest in voice technology is rising sharply. Venture capital funding surged to $202 million in 2024 across 12 deals, up from $7...

Ozonetel launched CXi Switch, an internet communication product enabling instant voice and digital conversations across customer touchpoint...

The revised advisory from the IT ministry does away with the provision that mandated intermediaries and platforms to get government permiss...

Several startups and companies developing LLMs, venture capitalists and experts told ET that such missives can kill startups trying to buil...

Small language models, trained on limited datasets and fewer parameters, can revive the lost art of telling stories to children in their na...

A few local companies are working on developing small language models (SLM), which are trained on smaller datasets and have limited capabil...

The analysis covered 250 million calls made by about 60,000 agents on the Ozonetel CloudAgent platform. It covers both incoming and outgoin...

A recent NASSCOM report said that the Indian SaaS market is estimated to hit $3.3-3.4 billion by 2022. This will be largely on the back of ...

Startups are increasingly preferring to to set up customer service centres in-house rather than outsource the task.