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CHAITANYA CHOKKAREDDY
From hype to impact: How AI and human collaboration are redefining customer experienceCompanies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chok...- Hiring strategy of Indian AI startups in US goes for tossIndian AI startups are assessing the impact of the proposed $100,000 H-1B visa fee. Some are rethinking US hiring, while others remain unaf...
- Overnight disruption sets off panic wave at home, abroadIndians face uncertainty after President Trump’s $100,000 annual H-1B visa fee announcement, aimed at discouraging foreign hires. Recent re...
- Conversational AI startups hear sound of money as demand risesInvestor interest in voice technology is rising sharply. Venture capital funding surged to $202 million in 2024 across 12 deals, up from $7...
- Ozonetel launches 'CXi Switch' for instant customer engagementOzonetel launched CXi Switch, an internet communication product enabling instant voice and digital conversations across customer touchpoint...
- Companies hail tweaked advisory easing AI model rolloutThe revised advisory from the IT ministry does away with the provision that mandated intermediaries and platforms to get government permiss...
- Govt missive to seek nod to deploy LLMs to hurt small companies: startupsSeveral startups and companies developing LLMs, venture capitalists and experts told ET that such missives can kill startups trying to buil...
- The story behind the Telugu SLM ‘Chandamama Kathalu’Small language models, trained on limited datasets and fewer parameters, can revive the lost art of telling stories to children in their na...
- How small language models offer clues on customer psycheA few local companies are working on developing small language models (SLM), which are trained on smaller datasets and have limited capabil...
- 93% customer service calls answered in under 20 seconds: Ozonetel studyThe analysis covered 250 million calls made by about 60,000 agents on the Ozonetel CloudAgent platform. It covers both incoming and outgoin...
- Desi demand spices up the Indian SaaS storyA recent NASSCOM report said that the Indian SaaS market is estimated to hit $3.3-3.4 billion by 2022. This will be largely on the back of ...
- Ozonetel cashes in as startups set up own call centresStartups are increasingly preferring to to set up customer service centres in-house rather than outsource the task.
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