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AUTOMATED GRIEVANCE REDRESSAL
Right to trauma care of citizens integral part of right to life, Supreme Court saysThe Supreme Court has asked all states and Union Territories to launch a unified helpline, 112, for emergency responses. A functional syste...- Good news for taxpayers! Faster tax refunds, quicker dispute resolution, TDS framework improvements and more planned by CBDT for 2026-27Taxpayers can anticipate significant improvements in the TDS system and faster resolution of tax disputes. The Central Board of Direct Taxe...
- RBI weighs uniform compensation policy for consumer grievancesThe RBI is proposing a uniform compensation policy for all regulated entities and considering additional payouts for complaints resolved by...
- Ecommerce leads refund grievances with 3,594 cases, Rs 1.34 crore refunds, says NCHThe ecommerce sector has recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth Rs 1.34 cror...
- WhatsApp monitors fraudulent activities, scams; bans 9.96 million Indian accountsAccording to WhatsApp, even before receiving user complaints, the Meta-owned messaging app banned 1.32 million accounts. This, it said, dem...
- Income tax grievance redressal overhaul: Faster response, demarcated list of officers for tax refund, TDS, PAN, waiver, other issuesIncome tax:The income tax department has overhauled the grievance redressal system to make it faster. Experts say now taxpayers can expect ...
- ONDC has completely automated grievance redressal system: CEO T KoshyThe government-promoted Open Network for Digital Commerce has a completely automated grievance redressal system and an online resolution me...
- FM Sitharaman asks CBIC to introduce automated GST return scrutiny by next weekSitharaman, did a comprehensive review with CBIC and covered a variety of work areas, including trade facilitation, tax payer services, gri...
- Sebi cautions investors against dealing with unregulated platforms offering algo tradingThe statement comes after Securities and Exchange Board of India (Sebi) noticed that many unregulated platforms are offering investors algo...
- WhatsApp names Paresh B Lal as grievance officer for India on websiteAs per WhatsApp's website, users can contact Paresh B Lal - who is the 'Grievance Officer' - through a post box in Banjara Hills in Hyderab...
- EPFO reduces claim settlement period to 10 daysIn July 2015, the EPFO had reduced the timeline for settling various claims to 20 day to improve the service delivery for its over four cro...
- Centre asks states to modernise ration shopsIn order to make PDS system totally transparent, Paswan said that the government is implementing end-to-end computerization of PDS operatio...
- Reserve Bank of India to make incognito bank checksRBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.
- RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.
- Automation of fuel pumps to ensure transparency: Ashok, IOC ChairmanAshok said consumers will enormously be benefited with the introduction of hundred per cent automation at its petrol pumps.
- Sebi complaint redressal rate slides to 56% in Q1 fiscal year 2016On June 8, 2011, Sebi had commenced a new web-based centralised grievance redress system called as SCORES (Sebi Complaints Redress System).
- IOC plans to automate 7,500 retail outlets in 2014-15Union Minister of State for Petroleum and Natural Gas Dharmendra Pradhan today inaugurated the automation facility simultaneously.
- Orissa leveraging tech to standardize services, to set up survey training institutePanchyatiraj Department has set out a comprehensive automation based unified software for monitoring of various developmental schemes.
- Insurers to file 'grievance redressal policies' with IRDANot just new insurance policies, from now on, all insurers will also have to file their ‘grievance redressal policies’ with the IRDA.
- IRDA to speed up grievance redressal, virtuallyA new web-based complaint tracking system by the insurance regulator will let both, the complainants, and the regulator, check the status o...
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