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ARTIFICIAL INTELLIGENCE IN BPO
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- AI disruption in Indian IT front-loaded, but long-term demand intact: Sushovan NayakIndian IT services face near-term AI-driven revenue pressure, estimated at 1-3%, impacting stock valuations. However, experts believe marke...
- 90% of mature AI adopters cut BPO spends, says Z47-OpenAI reportThe report, The India AI Edge: How India Uses AI, based on OpenAI’s India usage data and a survey of more than 100 CXOs, found that more th...
- Tech Mahindra to buy 85% in Canada’s Avant Techno SolutionsTech Mahindra is acquiring an 85% stake in Canadian wealth management firm Avant Techno Solutions for CAD 28 million. This strategic move a...
- Start-up wave rises beyond metros as Patna emerges as an unlikely hub of innovationEducated youth are now creating jobs in Patna, Bihar, instead of seeking them in metros. Initiatives like Start-up India are driving this c...
- Rupee tailwind vs AI scare: Are India's beaten-down IT stocks attractive enough to buy amid US-Iran war?Indian IT stocks are facing a dual challenge. Fears of artificial intelligence disrupting traditional outsourcing models are weighing on th...
- AI could make traditional jobs obsolete by 2050: Vinod KhoslaIndian-American investor Vinod Khosla predicted that by 2050, traditional jobs may become largely unnecessary as AI advances across industr...
- White-collar hiring up 3% in January, led by ITES and hospitalityIndia's white-collar hiring saw a 3% year-on-year increase in January 2026, driven by non-IT sectors and fresher recruitment. BPO/ITES and ...
- BPO sector ripe for AI disruption, says TCS CEO K KrithivasanWhile there is talk of AI displacing various entry-level and lower-end jobs in call centres, experts say that it could create high-value ro...
- Capgemini's $3.3 billion WNS buy may revive IT-plus-BPO modelCapgemini's $3.3 billion acquisition of WNS signals a resurgence of the IT-plus-BPO model, driven by the need for AI integration. Analysts ...
- Inside Capgemini’s $3 billion deal for WNS: All you need to knowCapgemini plans to acquire WNS for $3.3 billion to strengthen its business process outsourcing. The deal awaits shareholder and regulatory ...
- GenAI to boost India's IT industry's productivity by up to 45%: EY India surveyAccording to EY India's survey, this productivity boost, impacting 500 roles, will result from both the IT industry integrating GenAI eleme...
- US firm Sutherland in talks to buy ITeS platform SuneratechEarlier, Asia-focused PE fund BPEA EQT had tried to acquire Suneratech. Suneratech helps enterprises enable digital transformation with a t...
- Tech Mahindra announces strategic alliance with mining software company CelonisAccording to Tech Mahindra, the joint go-to-market approach will address verticals like Communications, Media & Entertainment, Healthcare &...
- It’s going to be a Happy New Year for Artificial intelligence and robotics experts in 2018Human resource and search experts estimate a 50-60% higher demand for AI and robotics professionals in 2018 even as machines take over repe...
- Automation to take away jobs massively over next five years: ReportA report states that jobs such as manual testing, infrastructure management, BPO and system maintenance will massively decline over the nex...
- Infosys may bundle BPO unit into service lineSikka, in his recent commentary , admitted that the new wave of innovation hasn't reached the BPO business, referring to very little automa...
- Automation can reduce headcount by 47,000: WiproThe software services major posted a net profit of Rs 2,286.5 crore in January-March 2015, 2.1 per cent higher than Rs 2,239.1 crore a year...
- Chetan Dube’s IPsoft set to launch a humanoid program Amelia, may affect India’s outsourcing IncAmelia is a virtual engineer that mimics the way an engineer works and helps answers technical queries over phone in a fraction of time hum...
- 'Blond humanoid' Eliza might take over low-end BPO workEliza is IPsoft's virtual service desk employee, and is someone you can see on your computing screens when you interact with her. She handl...
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