Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is rehiring support s...

Lawyers are probing "dire"in what could turn into the latest dispute over the social media giant's labour practices in Africa. The probe fo...

AML RightSource leased 157,000 sq ft in Noida for a Global Capability Centre, joining a wave of companies drawn by the upcoming Jewar airpo...

Chhattisgarh attracted ₹15,184 crore in investment proposals at a New Delhi investors' meet. Renew Power led with an ₹11,500 crore proposal...

Vendors claim Rs 190 crore at NCLT against Byju's. Oppo, BCCI, Cogent E-Services, Teleperformance also file claims. Disputes impede Byju's ...

Warburg is competing with other investors such as BPEA EQT-backed Sagility and Veritas Capital, they added. If completed, the buyout will b...

Businesses ranging from IT services and consulting to media, information and education are now under portfolio managers' microscopes to ass...

In line with this partnership, Grant Thornton has taken customised set up in Awfis’ Eco Centre (Awfis Gold centre) at Acropolis Mall in Kol...

If the deal is materialised it will be the biggest deal in the domestic software services space.

Private equity firms Bain Capital, Carlyle Group and KKR & Co., as well as French outsourcer Teleperformance SE, are in fray to acquire Hex...

Euronext-listed Teleperformance, which reported consolidated revenue of about USD 4.7 billion, has 2.23 lakh employees across 350 contact c...

Founded in 2008 by Bryce Maddock and Jaspar Weir, TaskUs has a presence in Bengaluru and serving a few of the Indian clients.

Blackstone had first invested in Intelenet in 2007 and in 2011, then sold the stake to UK's Serco Group for ($383 million at the time). In ...

Reliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.

The deal is part of EGFL's strategy to monetise global telecommunications portfolio at a value of over USD 6 billion, the statement said.

It has annual revenues of $400 million and employees over 19,000 across 16 centres in the three countries, the company said.