BPM firms plan to bring 70% staff back to offices soonFirms involved in business process management (BPM) are exploring a hybrid working model to effectively deal with critical client data and ...
22 Feb, 2021, 08.48 PM IST
Airlines, hotels eye pay-per-user model for tech services to cut fixed costs“For those services providers delivering services for the airline sector this will hurt in the short term while business volumes are low, b...
04 Dec, 2020, 09.43 PM IST
Startek bullish on India biz; hires 2,000 people in tier 2, 3 citiesThe NYSE-listed BPO firm has registered a net income of $0.4 million in the September 2020 quarter compared to a loss of $2.8 million in th...
11 Nov, 2020, 02.34 AM IST
BPM firms see surge in demand from festive salesStartek, Conneqt Business Solutions and other BPM companies said the uptick has prompted them to hire more people across locations, includi...
28 Oct, 2020, 12.42 PM IST
Nasscom urges govt to consider stranded IT employees, family for evacuationThe $192 billion IT-BPM industry body has informed the Ministry of External Affairs (MEA) about the critical talent from various member com...
06 May, 2020, 08.03 PM IST
BPO cos in talks to restructure debt, add credit lines to deal with Covid-19 impactVoice services have been the hardest to transition to a work-from-home model, as there was little infrastructure available and clients were...
07 Apr, 2020, 05.49 PM IST
Startek to boost sales, management ranks to speed turnaroundStartek has been focusing on improving profitability. In the fourth-quarter, it did not renew an low-margin engagement with an Indian telco...
06 Apr, 2020, 12.18 PM IST
Work-from-home gains ground as call centres run pilotsThis will enable them to provide services that are cheaper and one that can be dialled-up or down based on demand. Experts say the model is...
05 Mar, 2020, 12.49 PM IST
StarTek looks at digital buys to tide over its Aegis troughPrivate equity firm Capital Square Partners, which bought Aegis and merged it with StarTek in 2018, has gone underwater on the deal as it h...
20 Jan, 2020, 11.18 AM IST
Startek makes chairman Aparup Sengupta its CEOSengupta has a long history with Aegis. He was previously CEO of the company from from 2005 to 2012. He then became the CEO of Aditya Birla...
15 Jan, 2020, 08.24 PM IST
Startek appoints Rajiv Ahuja as Global Chief Operating OfficerAhuja joins Startek from Convergys, where he previously served as SVP and country manager for India, China, Malaysia and Japan.
24 Jul, 2019, 04.54 PM IST
Amazon means business, opens captive call centresMove a departure from strategy of working only with business process outsourcing firms
24 Oct, 2018, 08.19 AM IST
CSP will have to buy fewer Startek shares in Aegis deal amendmentThe combined company will have about $700 million in revenue.
10 Jul, 2018, 03.16 PM IST
Aegis-Startek merger has July 23 deadline to avoid vesting of Amazon warrantsEcommerce giant Amazon held warrants that it could vest for shares allowing it to take a large stake in StarTek after it provided $600 mill...
14 May, 2018, 08.35 AM IST
Amazon has warrants in BPO servicing rivalsPrivate equity firm Capital Square Partners merged its portfolio company Aegis with Startek, taking a controlling stake of 55% stake in the...
20 Mar, 2018, 07.45 AM IST
StarTek to buy Aegis from PE company Capital Square Partners for $230 millionUnder the terms of the deal, Capital Square Partners will own about 55% of the combined company and the existing StarTek shareholders will ...
16 Mar, 2018, 07.44 AM IST
Capital Square Partners to merge BPO Aegis with US-listed Startek15 Mar, 2018, 08.24 PM IST