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Startek to acquire 26% stake in CSS Corp for $30 millionStartek, which has merged its business with India's Aegis, has invested $30 million in IT services firm CSS Corp in a limited partnership m...- Startek announces $185 million debt refinancingThe business process management firm said new debt with a longer moratorium would help in strategic investments.
- BPM firms plan to bring 70% staff back to offices soonFirms involved in business process management (BPM) are exploring a hybrid working model to effectively deal with critical client data and ...
- Avaya enabling digital transformation across businesses, says CEOWith a new leadership team led by CEO Jim Chirico, Avaya has been able to shed its legacy tag by debt restructuring.
- Airlines, hotels eye pay-per-user model for tech services to cut fixed costs“For those services providers delivering services for the airline sector this will hurt in the short term while business volumes are low, b...
- Startek bullish on India biz; hires 2,000 people in tier 2, 3 citiesThe NYSE-listed BPO firm has registered a net income of $0.4 million in the September 2020 quarter compared to a loss of $2.8 million in th...
- BPM firms see surge in demand from festive salesStartek, Conneqt Business Solutions and other BPM companies said the uptick has prompted them to hire more people across locations, includi...
- Nasscom urges govt to consider stranded IT employees, family for evacuationThe $192 billion IT-BPM industry body has informed the Ministry of External Affairs (MEA) about the critical talent from various member com...
- BPO cos in talks to restructure debt, add credit lines to deal with Covid-19 impactVoice services have been the hardest to transition to a work-from-home model, as there was little infrastructure available and clients were...
- Startek to boost sales, management ranks to speed turnaroundStartek has been focusing on improving profitability. In the fourth-quarter, it did not renew an low-margin engagement with an Indian telco...
- StarTek looks at digital buys to tide over its Aegis troughPrivate equity firm Capital Square Partners, which bought Aegis and merged it with StarTek in 2018, has gone underwater on the deal as it h...
- Startek makes chairman Aparup Sengupta its CEOSengupta has a long history with Aegis. He was previously CEO of the company from from 2005 to 2012. He then became the CEO of Aditya Birla...
- Startek appoints Rajiv Ahuja as Global Chief Operating OfficerAhuja joins Startek from Convergys, where he previously served as SVP and country manager for India, China, Malaysia and Japan.
- Amazon means business, opens captive call centresMove a departure from strategy of working only with business process outsourcing firms
- More consolidation likely in BPM Space: FirstSource CEOHealthcare contributes over 36% to the company’s revenue, telecom and media contributes about 34%, and financial services contribute about ...
- CSP will have to buy fewer Startek shares in Aegis deal amendmentThe combined company will have about $700 million in revenue.
- Aegis-Startek merger has July 23 deadline to avoid vesting of Amazon warrantsEcommerce giant Amazon held warrants that it could vest for shares allowing it to take a large stake in StarTek after it provided $600 mill...
- Amazon has warrants in BPO servicing rivalsPrivate equity firm Capital Square Partners merged its portfolio company Aegis with Startek, taking a controlling stake of 55% stake in the...
- StarTek to buy Aegis from PE company Capital Square Partners for $230 millionUnder the terms of the deal, Capital Square Partners will own about 55% of the combined company and the existing StarTek shareholders will ...
- Capital Square Partners to merge BPO Aegis with US-listed Startek
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