The one-day disruption affected ATM uptime and cash availability across the four states, with intermittent service gaps reported as regular...

The conference brought together IOs from across a representative spectrum of regulated entities including banks, non-banking financial comp...

Reserve Bank Deputy Governor Swaminathan J urged internal ombudsmen to ensure fair complaint resolutions. He asked them to identify recurri...

Facing vehicle repossession in India? Understand your rights: lenders can't seize your vehicle after just one or two missed EMIs without du...

Borrowers struggling with debt often face harassment from recovery agents through abusive calls, threats, public shaming, and unauthorised ...

The Reserve Bank of India is proposing to allow lenders to disable certain mobile phone functions for loan defaulters, specifically for dev...

The framework shifts regulatory focus away from ex-ante approvals toward compliance, transparency and consumer protection obligations at re...

Despite service improvements, rising consumer grievances remain a concern for India's banking system, according to the RBI's Trend and Prog...

The RBI is proposing a uniform compensation policy for all regulated entities and considering additional payouts for complaints resolved by...

The Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...

The Reserve Bank of India (RBI) has announced that individuals having issues with credit information companies such as CIBIL, Experian, Equ...

The Reserve Bank on Wednesday said it has not authorised any external agency to redress public complaints against regulated entities. Insta...

"To make the alternate dispute redress mechanism simpler and more responsive to the customers of regulated entities, it has been decided to...

Customers can lodge complaints against any regulated entity with public interface such as commercial banks, urban cooperative banks, NBFCs.

If you are a customer with an NBFC, then here is everything you need to know about getting your grievances redressed by the ombudsman.

RBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.

RBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.