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RBI GRIEVANCE REDRESSAL
Wage, fuel spike hit ATM cash services in four statesThe one-day disruption affected ATM uptime and cash availability across the four states, with intermittent service gaps reported as regular...
RBI Deputy Guv pushes for meaningful, fair grievance redressalThe conference brought together IOs from across a representative spectrum of regulated entities including banks, non-banking financial comp...
RBI deputy guv asks financial entities' ombudsmen to provide effective complaint resolutionReserve Bank Deputy Governor Swaminathan J urged internal ombudsmen to ensure fair complaint resolutions. He asked them to identify recurri...
Can a bank seize your vehicle after EMI default? What borrowers need to knowFacing vehicle repossession in India? Understand your rights: lenders can't seize your vehicle after just one or two missed EMIs without du...
Harassed by loan recovery agents? Know your legal rights and 6 steps to fight backBorrowers struggling with debt often face harassment from recovery agents through abusive calls, threats, public shaming, and unauthorised ...
RBI proposes rules to let lenders disable phones for loan defaultsThe Reserve Bank of India is proposing to allow lenders to disable certain mobile phone functions for loan defaulters, specifically for dev...
Outward remittances: NBFCs don't need prior RBI nod for dealer tie-upsThe framework shifts regulatory focus away from ex-ante approvals toward compliance, transparency and consumer protection obligations at re...
Rising digital frauds, mounting consumer grievances a growing concern for banks, RBI saysDespite service improvements, rising consumer grievances remain a concern for India's banking system, according to the RBI's Trend and Prog...
RBI weighs uniform compensation policy for consumer grievancesThe RBI is proposing a uniform compensation policy for all regulated entities and considering additional payouts for complaints resolved by...
RBI strengthens consumer grievance resolution: Banks’ internal ombudsman and RBI ombudsman system will be overhauledThe Reserve Bank of India is significantly enhancing its consumer grievance redressal system by revising its ombudsman scheme and extending...
Now you can take your unresolved credit score complaint to RBIThe Reserve Bank of India (RBI) has announced that individuals having issues with credit information companies such as CIBIL, Experian, Equ...
Not authorised any entity to address public grievances: RBIThe Reserve Bank on Wednesday said it has not authorised any external agency to redress public complaints against regulated entities. Insta...
One nation one ombudsman: RBI to integrate consumer grievance redressal scheme"To make the alternate dispute redress mechanism simpler and more responsive to the customers of regulated entities, it has been decided to...
RBI launches CMS for filing online complaints against banks, NBFCsCustomers can lodge complaints against any regulated entity with public interface such as commercial banks, urban cooperative banks, NBFCs.
Now there is an ombudsman for non-deposit taking NBFCs tooIf you are a customer with an NBFC, then here is everything you need to know about getting your grievances redressed by the ombudsman.
Reserve Bank of India to make incognito bank checksRBI officials will now visit bank branches incognito to find out if they are delivering on customer service and grievance redressal.
RBI to visit banks incognito to check customer dealingsRBI will also undertake a review of how banks have implemented Charter of Customer Rights, the central bank said in a statement.