BPOs bet on staff retention ways amid competition, attritionBPO industry, which provides millions of jobs, is embracing employee-friendly policies such as job enrichment and innovative pay structures...
19 May, 2014, 03.55 AM IST
India losing 70 per cent voice and call centre business to Philippines, Eastern Europe: SurveyIndia's BPO industry is currently losing 70% of voice and call centre business to competitors like Philippines and Eastern Europe, says a r...
06 Apr, 2014, 06.14 PM IST
Rupee fall gives BPOs some relief from PhilippinesPhilippines has over the past decade emerged as a strong contender to India, particularly in the voice BPO space. India's BPO revenues now ...
31 Aug, 2013, 12.30 PM IST
India forerunner in global IT-BPO sector: ReportIndia's advantage also lies in its domestic demand, geographical diversity and the growth potential in Tier II and Tier III cities, the rep...
22 Aug, 2013, 10.20 PM IST
Economic Survey 2013: India lost 10% share in global BPO mkt to China,Brazil in 5 yearsCountries like Malaysia, China and the Philippines in Asia are posing a significant threat to Indian BPO industry.
27 Feb, 2013, 04.27 PM IST
Rising peso may bring good news for Indian BPOsBetween 2010 and 2012, the Philippine peso rose over 6%, while the Indian rupee depreciated 22%, making outsourcing services to Philippines...
31 Dec, 2012, 07.09 AM IST
Indian IT service does not fear competition from Philippines: DasguptaAmbassador designate to Philippines Amit Dasgupta said IT sector does not fear competition from Philippines as Indian industry has huge pos...
10 Jul, 2012, 10.59 PM IST
- India remains leader in BPO segment: Government
Indian BPOs are seeing more traction and visibility overseas, especially with their flexibility to wide range of offerings for customers.
04 May, 2012, 05.42 PM IST
- India accounts for half of global IT-BPO outsourcing
The total direct employment by Indian IT-BPO sector (as of 2011) was 1.98 million and indirect employment was 7.5 million.
28 Apr, 2012, 01.18 PM IST
- Philippines invites Indian investment in mining, BPO sectors
The main exports to the Philippines include electronic integrated circuits and micro assemblies, phosphoric acid, while imports are flat-ro...
01 Mar, 2011, 05.47 PM IST
- BPO lags behind IT sector
Most analysts believe that the industry will not rise to the pre-recession growth levels at least for the next couple of years.
24 Dec, 2010, 01.28 AM IST
- TCS sets up BPO in Philippines
Top software exporter Tata Consultancy Services has set up a facility in the Philippines, following the path of many India-based BPO firms,...
03 Dec, 2010, 01.33 AM IST
- Philippines to turn call centre capital of world
Affinity with US culture, no competing industries for skilled workers, tax incentives & strategy to derisk from India-based model are top r...
04 Nov, 2010, 06.30 AM IST
- Indian BPOs lose 'voice' to Philippines
The Philippines has also become the destination of choice for global firms, which in the past were big on India. Flashback 2009: Ten moment...
26 Dec, 2009, 06.52 PM IST
- BPO: A bright spot in global gloom
Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of ...
15 Nov, 2008, 09.16 AM IST
- Outsourcing one bright light in sea of global gloom
Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of ...
13 Nov, 2008, 09.29 AM IST
- Ayala eyes BPO cos with India presence
Collaboration in the BPO space is happening from an unexpected direction as countries which could be even lower cost than India are musclin...
20 Feb, 2007, 01.32 PM IST