Over the years, there has been some change in how the street looks at IT stocks, but somehow, still there is a perception that large cap co...

There is an old saying on Dalal street. News and stock prices have an inverse relationship. When news is good, stock prices are bad and whe...

In today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...

Predictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactive...

The role of the Chief Experience Officer (CXO) is crucial in ensuring a seamless and personalized customer journey in the digital era. CXOs...

Customer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...

In today's business landscape, customer experience (CXO) is crucial for companies. Data analytics plays a vital role in enhancing CX strate...

Warburg is competing with other investors such as BPEA EQT-backed Sagility and Veritas Capital, they added. If completed, the buyout will b...

Funding activity in Indian startups declined 83% from the same period last year, when companies had raised $1.05 billion across 60 rounds. ...

The acquisition will help strengthen the company’s offerings in the contact centre space, Gupshup CEO Beerud Sheth said.

The intuitive solutions CX platform for intent-driven and micro-engagement solutions is planning an aggressive scale-up

The funds will be deployed towards scaling the company’s go-to-market motion and driving geographical expansion into international markets ...

As part of the partnership, Tech Mahindra and Yellow.ai will work towards developing next-gen conversational-AI solutions to elevate omnich...

Over 5 million people's jobs are estimated to get impacted by technology advancement across verticals and some 2 million new highly-skilled...