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OMNICHANNEL CX AUTOMATION
Tata Communications buys 51% of Commotion Inc. to fast-track its AI transformationTata Communications has acquired a 51% stake in AI-native enterprise SaaS company Commotion Inc. This strategic move aims to bolster AI ado...- IT stocks: Comeback on a sustained basis? 6 large- and mid-cap IT stocks with an upside potential of up to 42%If you're surprised by the recent outperformance of IT sector stocks, recall October-November 2024. This was the period that saw the highes...
- Time to unlink size and agility: 6 not-so-large IT stocks operating in niche areas with upside potential of up to 53%Over the years, there has been some change in how the street looks at IT stocks, but somehow, still there is a perception that large cap co...
- Look at them with a different lens? 6 IT stocks operating in niche areas with upside potential of up to 34%Over the years, there has been some change in how the street looks at IT stocks, but somehow, still there is a perception that large cap co...
- Time to look at them with a different lens; 7 not so large IT stocks operating in niche areas with upside potential upto 21 %There is an old saying on Dalal street. News and stock prices have an inverse relationship. When news is good, stock prices are bad and whe...
- CXO and beyond: The expanding role of customer experience in businessIn today's digital age, customers have more choices and higher expectations than ever before. They demand personalised experiences, seamles...
- Innovations in CXO management: Leveraging technology for customer experiencePredictive analytics allows CXOs to anticipate customer needs and behaviours. By analysing historical data and patterns, they can proactive...
- Innovations in CXO Management: Leveraging Technology for Customer ExperienceThe role of the Chief Experience Officer (CXO) is crucial in ensuring a seamless and personalized customer journey in the digital era. CXOs...
- Innovative Customer Experience: How CMOs can elevate CX with Technology and InsightsCustomer experience (CX) has become a crucial factor for business success in today's rapidly evolving landscape. Chief Marketing Officers (...
- How CXOs Can Use Data Analytics to Improve Customer ExperienceIn today's business landscape, customer experience (CXO) is crucial for companies. Data analytics plays a vital role in enhancing CX strate...
- Warburg Pincus leads race for Brookfield BPOWarburg is competing with other investors such as BPEA EQT-backed Sagility and Veritas Capital, they added. If completed, the buyout will b...
- ETtech Deals Digest: Indian startups raise $174 million this week, boosted by investment in LenskartFunding activity in Indian startups declined 83% from the same period last year, when companies had raised $1.05 billion across 60 rounds. ...
- Gupshup acquires omnichannel customer service platform OneDirectThe acquisition will help strengthen the company’s offerings in the contact centre space, Gupshup CEO Beerud Sheth said.
- Twixor raises $2.4M from Season Two Ventures, Axilor Ventures and The Chennai Angels in Series A RoundThe intuitive solutions CX platform for intent-driven and micro-engagement solutions is planning an aggressive scale-up
- Observe.ai raises $125 million from SoftBank Vision Fund, Zoom, others as it prepares for IPOThe funds will be deployed towards scaling the company’s go-to-market motion and driving geographical expansion into international markets ...
- Winning with Cloud Contact Center in 2022: A 4-Step Process
- Tech Mahindra partners with Yellow.ai to bolster enterprise customer experiences with conversational AIAs part of the partnership, Tech Mahindra and Yellow.ai will work towards developing next-gen conversational-AI solutions to elevate omnich...
- Contact Centre Automation: The Winning Strategy for 2022
- Harnessing the Potential of Voice AI in BFSI and Contact Centres
- How Indian BPO industry CIOs gears up to embrace automationOver 5 million people's jobs are estimated to get impacted by technology advancement across verticals and some 2 million new highly-skilled...
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