Govt enables GST grievance redressal on National Consumer HelplineThe Consumer Affairs Ministry will activate a special section on the INGRAM portal. This will address consumer questions and complaints abo...
Ecommerce leads refund grievances with 3,594 cases, Rs 1.34 crore refunds, says NCHThe ecommerce sector has recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth Rs 1.34 cror...
Govt setting up ecosystem to resolve consumer complaints at pre-litigation stage: Consumer Affairs SecretaryThe government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the Nation...
AI-enabled consumer helpline sees surge in complaints, faster resolutionThe National Consumer Helpline (NCH) has significantly increased consumer complaint volumes by leveraging artificial intelligence for secto...
National Consumer Helpline facilitates Rs 1 crore refund to students from coaching centresThe National Consumer Helpline has facilitated a refund of Rs 1 crore in enrolment fees to students of various competitive exams. This acti...
Number of consumer cases disposed in 2022 exceeds total cases filed last year: GovtIn 2022, the total number of cases filed stood at 1,73,457 while the cases disposed of stood at 1,82,248 last year. From July 2022, there h...
48% of complaints on National Consumer Helpline against e-commerce players during Jan-Aug"There are huge number of complaints against e-commerce players," Consumer Affairs Secretary Rohit Kumar Singh told reporters here. The e-c...
Govt improving cyber fraud redressal mechanism on National Consumer HelplineAmid rising number of cyber fraud complaints even on National Consumer Helpline (NCH), the Consumer Affairs Ministry has tied up with its H...
Consumer grievances: Refunds, non-delivery top complaints against etailersRefunds seemed to be especially a problem for air passengers who cancelled their tickets and call drops were the most common gripe of mobil...
Complaints against e-commerce companies top list at national consumer helplineThe National Consumer Helpline (NCH), a joint initiative of the consumer affairs department and Indian Institute of Public Administration (...
E-commerce companies at the receiving end, plaints swell to 49,000For speedy redressal of these complaints, the National Consumer Helpline has partnered with 225 companies under a convergence programme, it...
E-commerce sites have second highest share of grievances“In some cases, people complain about their reduced and non-payment of salary .There are also cases where callers asked for return of Rs 2....
Government to strengthen National Consumer Helpline: Ram Vilas PaswanA committee under the chairmanship of Minister of State for Consumer Affairs C R Chaudhary will consider mechanism for setting up four regi...
- National Consumer Helpline receives 12,704 complaints in May; maximum from Delhi
The National Consumer Helpline received 12,704 complaints last month, out of which maximum calls were from Delhi
- Maximum number of consumer complaints against telcos in Q1, Airtel registered maximum complaints
The NCH received 3,390 consumer complaints related to the telecom sector out of a total of 17,072 complaints in the first quarter this fisc...
- Airtel tops list of companies with max consumer complaints
India's largest mobile service provider Bharti Airtel has earned the dubious distinction of being the company facing the largest number of ...
- Consumer groups wants CAS across the country
Consumer groups and bodies have demanded that CAS should be implemented beyond the four metros where it is scheduled to be rolled out and s...