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Fuelled by lending boom, DPDzero bets big on AI-led debt recoveryAs India’s unsecured lending boom accelerates, collections are emerging as the next major battleground for fintechs and lenders.- Razorpay, Sarvam AI partner to bring voice-AI conversational commerce to IndiaVoice-led conversational commerce allows users to search for products, place orders, and make payments using natural language. Per Sarvam A...
- Sarvam partners EkStep, AI4Bharat to deploy multilingual voice AI agents across IndiaAI startup Sarvam AI partnered with EkStep Foundation and AI4Bharat to launch “Listen at Scale”, using multilingual voice agents for two-wa...
- Voice AI startup Ringg AI raises $5.5 million in round led by Arkam VenturesVoice artificial intelligence (AI) startup Ringg AI has raised $5.5 million (Rs 48 crore) in a funding round led by Arkam Ventures, with pa...
- What is autonomous voice AI, and how is it different from IVR?Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves customer issue...
- From hype to impact: How AI and human collaboration are redefining customer experienceCompanies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chok...
- AI shakes up the call centre industry, but some tasks are still better left to the humansAI is transforming call centres by reducing monotonous tasks, improving customer service and easing agent workloads. While some jobs are lo...
- HDFC Bank customers won’t be able to use WhatApp, Phone Banking IVR, SMS Banking on January 24,25: Check detailsDuring the maintenance period, certain services like Chat Banking on WhatsApp, SMS Banking, Toll-Free Banking and Phone Banking IVR will be...
- WhatsApp getting AI assistants for small companies to customise adsAfter disrupting the SMS channel, WhatsApp is piloting calling functionality for large enterprises, which could cause a channel shift from ...
- WhatsApp business calling service won't disrupt traditional toll-free channels: ExpertsWhatsApp's recent introduction of calling features for businesses is not expected to significantly impact traditional telecom voice calling...
- Backed by tech, consumer interaction with brands and purchases will see significant changes in 2023Over the next few years, we can expect to see a shift from live-agent assisted voice to AI-driven voice responses on IVRs in customer suppo...
- What is India Post Payments Bank's IVR number to report unauthorised transactions, block debit card?IPPB customers need not visit the bank branch for any question, a complaint, or a specific service request as IPPB's phone banking services...
- How to generate SBI debit card Green PIN? Here are three waysAn SBI customer can conveniently generate the ATM PIN of his/her ATM-cum-debit card from sitting at home. Here are three ways to generate t...
- Cabinet approves 80% hike in spending for India Post Payments Bank to Rs 1,435 croreIPPB will have 650 branches and 3,250 access points across the country and will offer a range of products such as savings and current accou...
- Government simplifies Aadhaar re-verification of SIMs to help elderly, disabledThe telecom department in a notice on Wednesday, said that the carriers will also have to enable IRIS based authentication, as some citizen...
- Reliance Communications, Avaya ink Rs 500 crore customer care ops upgrade dealUnder the agreement, Avaya will modernise tools, processes and best practices resulting in operational efficiencies by managing cost throug...
- Trai prescribes tariff for USSD-based mobile banking servicesUSSD technology is used by telecom operators to send alerts to their users. It can be used for pre-paid call-back service.
- Jet Airways, IBM in call centre deal; arrangement to increase revenuesIT giant IBM will manage the customer call centre, providing improved ‘refreshed’ IT infrastructure, for Jet Airways.
- Portal launched to facilitate easy travel of defence personnelAiming to facilitate smooth ticketing service for defence personnel posted in remote places, Army today launched a web portal for booking t...
- 'I see India maintaining its cost advantage'Convergys International president Jean Herve-Jenn is a busy man these days.
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