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IT BPM INDUSTRY
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...
- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
- Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
- Nasscom reaffirms zero tolerance on harassment amid TCS BPO caseThe Indian technology industry takes misconduct and harassment very seriously. Industry body Nasscom stated this in response to allegations...
- IT companies take swift, decisive action in harassment cases: NasscomThis follows Tata Consultancy Services coming under scrutiny following serious allegations of sexual harassment, religious misconduct, and ...
- Deepinder Goyal claims Temple outperforms screenless wrist tracker in heart rate trackingA study conducted during a badminton match tested three devices — the Eternal founder’s startup Temple's head-mounted heart rate (HR) track...
- BPM Companies turn to cost-saving deals in new normalData analytics, automation becoming integral part of BPM offerings
- Indian BPM services could touch $100 billion in revenue over the next decade: NasscomThe focus on cost optimisation and return on investment is changing business models, says the trade association for software companies, Nas...
- IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...
- WFH reform to make Indian IT & ITeS industry more competitive globallyThere will be increased productivity and the cost savings could be passed on to clients, giving Indian companies a competitive edge and hel...
- Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
- NASSCOM FutureSkill signs an MoU with Pearson India for skill development of working professionalsThe partnership will also enable a continuous learning framework leading to skill development through NASSCOM’s FutureSkills platform for r...
- As clients fish for deals, IT-BPM companies are between margins & a hard placeGo all out to win deals to maintain growth or shun projects to defend margins, that is the question.
- 'IT-BPM industry set to touch $350 billion by 2025'The other key message that came out strongly during the summit was the need for a collaborative approach for success in a digital transform...
- Hiring in IT-BPM to go up 6 per cent this year, says NasscomAnnouncing the findings of an HR survey, Nasscom said the Indian IT-BPM industry will increase its net hiring by approximately six per cent...
- NASSCOM introduces Occupational Standards reports for IT-BPM industry in KeralaA functional analysis exercise was conducted across sectors, which has helped develop Occupational Standards (OS) for all Entry Level job r...
- Low growth of domestic IT revenues worrisome: NasscomChandrashekhar added that though the growth of the domestic IT sector was 10 per cent in rupee terms, but it was flat in dollar terms.
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