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HEALTHCARE AND INSURANCE BPM
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...
- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- BPM company WNS acquires US firm Kipi.ai to boost AI servicesWNS Holdings acquires US-based Kipi.ai to enhance its AI and analytics capabilities on the Snowflake platform. The deal, with undisclosed f...
- PEs seek access to majority stake in US healthcare BPOAdvent International, Blackstone and Carlyle are bidding to buy a majority stake in Access Healthcare, a Texas-based healthcare BPO. Hillho...
- EQT to list Sagility; $3 billion valuation likelySagility India IPO: EQT has hired investment bankers - ICICI Securities, IIFL, JP Morgan and Jefferies. This proposed IPO is likely to valu...
- WNS opens 60,000 sq ft delivery centre in HyderabadBusiness process management (BPM) solutions provider WNS Holdings' Hyderabad office has a total of around 1,400 employees. The new center, ...
- Hillhouse Investment plans to set up IT-enabled BPM platformThe proposed investment will be in the range of $300-400 million. Novarete plans to expand its IT-enabled BPM platform in the healthcare, i...
- Fusion CX opens 500-seat BPO facility in Mumbai; firm's India workforce to hit 10,000 in next quarterThe facility will help offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to c...
- BPM Companies turn to cost-saving deals in new normalData analytics, automation becoming integral part of BPM offerings
- Hinduja Global soars on talk of healthcare arm’s stake sale dealThe board of the company will meet June 18 to finalise the earnings and the deal is likely to be announced on that day, said sources.
- Hinduja Global Solutions to hire 3,200 people in the second quarter of the current fiscal"We expect to hire around 3,200 people in the second half of the year...Pipeline looks encouraging. For instance, in the UK, we had won a s...
- Genpact says volumes shot up during Covid-19 crisisThe company said all business verticals -- banking and capital markets, insurance, life sciences and healthcare, consumer and retail, and H...
- Infy BPM is set to scale mount $1 billion in revenue this fiscalInfosys BPM is expected to nearly double its revenue to $1 billion in the ongoing fiscal year.
- 50% BPM revenues come from outcome-based dealsBPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.
- Business transformation deals surge in BPM companiesUnlike how it was in the past, Kapoor said that clients are asking firms to do much more comprehensive work and provide end-to-end business...
- WNS buys HealthHelp for about $95 millionThis is the BPO company’s second acquisition this year. It agreed to buy procurement BPO company Denali for $40 million in January.
- Genpact acquires Jawood, expands healthcare businessBPO firm Genpact today said it has acquired Jawood, a business services provider to healthcare payer industry, for an undisclosed amount.
- Firstsource Solutions buys MedAssist for $330 mnIn the 2nd largest takeover of an overseas BPO firm by an Indian firm, Firstsource Solutions announced the acquisition of US-based MedAssis...
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