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GENAI IN CUSTOMER COMMUNICATION
Public sector banks told to take quantum leap in encryption for added securityIndian banks are preparing for a quantum computing future. The finance ministry has asked public sector banks to explore quantum-resistant ...- From talent factory to AI powerhouse: India at a defining inflection pointIndia can evolve into a global AI execution hub with sharper long-term vision, deeper GenAI integration and sustained investment, say BCG’s...
- AI-led disruption opens new career paths, not just trigger job losses, say BCG execsGenAI's rise is reshaping jobs, demanding continuous learning and strategic human oversight. Employees are shifting to more strategic roles...
- Why product management is one of the most valuable skills in a tech-driven economyThe field of product management is evolving due to AI, complex customer needs, and rapidly changing business environments. This transformat...
- AI set to disrupt pricing models for business communicationAI is reshaping pricing models in call-centre and business messaging services, shifting from pay-per-message or seat models to outcome-base...
- AI set to disrupt pricing models for business communication servicesCall centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs. Companies like Info...
- India's business messaging market set to hit billion-dollar revenue mark in 2025India's business messaging market will exceed $1 billion by 2025. Growth will be driven by WhatsApp Business and RCS. Innovations like Appl...
- AI and Unstructured Data: A Roadmap for India's Digital Transformation with Elastic CEO
- AI/ML and analytics most in-demand roles: Nasscom and Indeed reportAI/ML and data analytics specialists remain the most sought-after tech roles in India, followed by cybersecurity, cloud, and DevOps enginee...
- Business leaders in India keen to tap into transformative potential of GenAI: LinkedIn studyAround 10% of global workers in 2024 will hold new job titles, reflecting workplace evolution. LinkedIn's study shows 82% of Indian leaders...
- Demand soars for human skills in the age of AI: ReportAI, ML, and GenAI job postings are rising significantly, with AI and ML increasing by 65% since 2019 and GenAI by 411%. Despite this, human...
- Indian AI talent will play a major role in building apps: Infosys CTOInfosys is also using AI in software engineering, employing code assistants to write and test codes faster. Additionally, AI is being used ...
- Bot voyage: Can GenAI-based innovation ease turbulence in air travelIndia's aviation sector embraces cutting-edge AI solutions to enhance customer experience, optimize operations, and propel efficiency, revo...
- Revolutionising the workplace: GenAI could help Indian workers save millions of working hoursGenerative AI (genAI) is sparking awe and fear due to its potential impact on work. A Pearson report examines genAI's workforce impact in m...
- GenAI may help Indian workers save 51 million hours a week by 2026: Pearson studyGenerative AI (GenAI) could save Indian workers 51 million hours weekly by 2026, according to Pearson's "Reclaim the Clock" study. GenAI bo...
- Generative AI making customer support conversations more human, leading to wider adoptionArtificial intelligence-powered customer care platforms like Exotel, Freshworks, Gupshup, Corover.ai, and Yellow.ai are revolutionizing cus...
- Empowering Project Managers with AIIn the dynamic landscape of project management, AI emerges not as a disruptor but as an enabler that can empower project professionals. Pro...
- Genpact has booked ‘record large deals’ in first two quarters of FY23: CEO NV TyagarajanNV (Tiger) Tyagarajan, chief executive at the US-headquartered business process management firm, said the company’s data-tech-artificial in...
- Generative AI in healthcare: Seize the advantage or fall behind!The GenAI market is projected to surge to an astronomical $120 billion by 2030, with its most exciting impact anticipated in the healthcare...
- Will Gen-AI take your job? Which type of jobs ChatGPT, BARD, Microsoft Bing can impact, what to do to secure your careerWith such a radically transformative technology, there are bound to be changes in jobs and careers across industries and sectors. Since Cha...
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