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EY REPORT ON CUSTOMER SERVICE
Power outage in Seattle: Nearly 83,000 customers lose power amid windstorm; check affected areas, weather advisory and moreSeattle power outage news: A severe windstorm impacted Western Washington, resulting in wide-scale power outages for over 83,000 customers....
- Companies want AI-powered customer service; EY says they need a bigger reset
Adopting artificial intelligence tools alone is insufficient for companies aiming to enhance customer service operations. They need to rede...
Spy targeting Nvidia CEO was alleged China intelligence service recruit: ReportThe Chinese businesswoman, with whom Nvidia's Chief Executive Officer (CEO) Jensen Huang had alleged ties, was recruited as a spy for China...
IndusInd Bank customers can now send money abroad in 123 currencies through J.P. Morgan tie-upIndusInd Bank has teamed up with J.P. Morgan Payments to elevate their outward remittance capabilities. This partnership enables customers ...
Coldplay, Post Malone and the concert economy: BookMyShow's Naman Pugalia on why India's live music boom is only getting biggerPost Malone's concert in Guwahati attracted around 20,000 fans, which proved to be a monumental economic boost, generating an estimated ₹43...
Bharti Airtel Q2 Results: Net profit jumps 31% YoY to Rs 8,887 crore; revenue up 17%; ARPU rises to Rs 271Bharti Airtel Q2 Results: Bharti Airtel reported a 31% year-on-year (YoY) increase in net profit to Rs 8,887.5 crore for the September quar...
AI turns cyber threat into boardroom crisisIn India, State Bank of India disclosed that 375,000 customer records had been leaked on the dark web, while vulnerabilities in eMudhra’s d...
Nykaa gives beauty a quick-commerce makeover, targets expansion to 25-plus cities by FY27-endNykaa is expanding its quick-commerce service, Nykaa Now, to more than 25 cities by FY27-end, from 15 in Q2FY27. The company is banking on ...
OneStack raises Rs 12.5 crore to take cooperative banks deeper into UPI ecosystemOneStack, a fintech provider, secured ₹12.5 crore funding to enhance cooperative bank participation in UPI payments. The funding will help ...
India’s IT sector needs a new talent architectureGrowing demand for AI-related services is challenging providers, as they struggle to generate significant revenue. Companies must redesign ...
IT firms turn to acquisitions to boost revenue growthThe contribution rose to $147-148 million in the July-September period, reflecting a full quarter of consolidation. The acquisition has the...
Freshworks crosses $1 billion ARR as enterprise push lifts growthRevenue for the July-September quarter rose to $245.4 million from $215.1 million a year earlier. Net profit stood at $18.3 million, compar...
These 11 private and public banking stocks have an upside of up to 33% in 1 year, according to analystsIt is too early to read a lot into the divergence seen in the stock price movements of private and PSU banks on Tuesday. Neither can it be ...
India eases forex reporting rules for small value service exports, importsThe Reserve Bank of India has eased foreign exchange reporting rules for services exports and imports, reducing compliance requirements for...
Apple posts record revenue in India in September quarter; iPhone upgrades, Mac and services hit new highsApple reported its highest-ever quarterly revenue in India during the September quarter, along with record performances in its Mac business...
Washington DC power outage: Helpline for Pepco customers, maps, restoration time and checklistsPepco Outage map: The disruption affected parts of Foggy Bottom and downtown Washington DC. The incident also prompted an emergency respons...
Power outage Washington DC today: World Bank hit by manhole explosion as State Department, George Washington University and 1,100+ Pepco customers lose powerOn November 2, Foggy Bottom and downtown Washington DC experienced a significant power outage affecting over 1,100 customers. Emergency cre...
From unpaid salaries to refund demands: China man charges Rs 2,600 to argue with bosses, businesses on behalf of customers; videos go viralA man in Guangzhou, China, is offering to argue on behalf of people who struggle with confrontations for 188 yuan (around Rs 2,600). His se...
GST registration gets easier as CBIC drops Udyam proof, sets seven-day limit for approvalsThe Central Board of Indirect Taxes and Customs has issued clarifications regarding GST registration requirements for businesses. Companies...
Supreme Court agrees to examine EY US plea in tax disputeA bench led by Justice PS Narsimha sought a response from the income tax department on appeals filed by Ernst & Young US LLP challenging a ...