Searched for
CUSTOMER SERVICE AUTOMATION
MoEngage acquires AI startup Aampe in first acquisition; eyes more deals in US, EuropeCustomer engagement platform MoEngage has acquired AI startup Aampe, bolstering its artificial intelligence capabilities. MoEngage cofounde...
A new bunch of AI spin-offs ripe for the pickingIndian tech unicorns are transforming their internal AI tools into independent businesses, mirroring successes like Amazon Web Services and...
UPI, Aadhaar banking drive 61% of MSME transactions; AI adoption rises: ReportA significant majority of retailers now feel more confident using digital platforms for daily operations, leading to increased digital paym...
After cloud spending, IT companies see 'token maxxing' as AI's next cost challengeIT firms are flagging a new AI challenge: 'token maxxing,' where companies prioritize AI usage metrics over actual business results. This t...
AI adoption gains momentum, returns emerge but infra lags: Industry executivesIndian businesses are increasingly embedding AI, transforming operations and yielding measurable returns. However, legacy infrastructure, s...
Service exports are powering India's global growth story. It's time to recognise the businesses behind it.As India's services sector drives global growth, the Payoneer India Cross-Border Excellence Awards 2026 celebrate businesses exporting inno...
D2C brands turn to WhatsApp to win new customersWhatsApp is increasingly becoming a customer acquisition channel for India’s D2C brands rather than just a platform for customer support an...
Microsoft makes big AI inroads in China by selling OpenAI modelsMicrosoft is significantly growing its AI business in China, with ByteDance reportedly spending over $1 billion annually on its cloud and A...
CNTXT AI acquires Actualize to strengthen Arabic voice AI for enterprise and government across the GCCUAE-based CNTXT AI has acquired Actualize, an enterprise AI company specializing in dialect-aware Arabic voice agents. This move significan...
India’s AI revolution has a leaderboard; and the best products are competing for the top spotThe ET Most Innovative AI Product Awards 2026 recognises the startups, product teams, and enterprises building AI-powered solutions that ar...
These 7 private and public banking stocks have an upside of up to 26% in one year, according to analystsWhen it comes to banking, remember this: PSU and private banks have different kinds of loan books; at the end of the day, however, both ope...
Adani Ports to invest up to $100 million with Kaleris to accelerate terminal automationAdani Ports is partnering with Kaleris to deploy AI-powered systems across its container terminals. This expansion aims to significantly in...
Talent shortage triggers AI adoption among insurersA shortage of trained insurance professionals is driving insurers to automate claims processing, underwriting, and customer onboarding. Thi...
Hero FinCorp teams up with Salesforce to drive loan processing with AgentforceSalesforce and Hero FinCorp partnered to speed up loan processing. Hero FinCorp deployed Salesforce's Agentforce and other tools. This has ...
AI chatbot's BMW buy-back offer sparks questions over accountability in automated customer interactionsA customer's attempt to sell his BMW back to a dealership turned into a lesson in AI accountability when an artificial intelligence chatbot...
The voice taking your McDonald's order may not be human anymoreMcDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and ...
Meta launches business agent AI to automate customer service, sales and business operationsMeta has unveiled Meta Business Agent, an AI-powered assistant designed to help businesses automate customer support, sales, scheduling and...