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CUSTOMER SATISFACTION SURVEY
80% of Indian small businesses grew in 2025, surpassing Asia-Pacific average of 63%: CPA Australia SurveyRising costs remained the main challenge for such businesses in 2025, says the survey.- Pizza Hut's AI system promised 30-minute delivery, now it's facing 45-minute waits and a $100M lawsuit insteadPizza Hut's new AI system, Dragontail, has led to a major lawsuit. A large franchisee claims the technology backfired, causing delivery del...
- Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaintsTelecom regulator TRAI is proposing a new system for telcos to handle customer complaints. Service providers must offer clear complaint reg...
- Majority of travellers seek better services, timely issue resolution: SurveyA recent survey reveals Indian travelers are unhappy with hospitality services. Many face slow problem solving and poor communication. Comp...
- This Japan airport ranks world’s cleanest in 2026. Check full list hereTokyo Haneda Airport has once again been crowned the world's cleanest airport for 2026, marking its tenth win in the major airport category...
- DMRC to conduct customer satisfaction survey from April 13 to May 10The survey, part of the 13th edition of a global benchmarking exercise managed by the Transport Strategic Centre, aims to understand passen...
- Bhopal and Khajuraho Emerge as Top-Ranked Airports in AAI SurveyAirports in Bhopal and Khajuraho have achieved top rankings in a nationwide customer satisfaction survey. The survey covered 58 airports ac...
- Airport customer satisfaction survey out; top three spots go to Bhopal, Khajuraho and UdaipurBhopal and Khajuraho airports in Madhya Pradesh, along with Udaipur, have been recognized as the best in India for customer satisfaction, a...
- Delta Air Lines, Southwest Airlines emerge winners in top US airline survey. Check full listJ.D. Power's North American airlines customer satisfaction survey for 2024 results are out and Delta Air Lines and Southwest Airlines have ...
- RBI to conduct customer satisfaction survey on bank mergersThe proposed survey will cover a total of 20,000 respondents from 21 states, including Uttar Pradesh, Maharashtra, West Bengal, Tamil Nadu,...
- Voltage fluctuations, damage to appliances concern for 28% power consumers: StudyThe problem increases during summer when consumers place a higher emphasis on quality of electricity, with only 47% of the households that ...
- Hiver upgrades Email collaboration platformHiver’s functions, such as Notes and Collision Alerts, help in collaboration, transparency and accountability within the team.
- Hyundai tops in after-sales customer satisfaction survey: StudyHyundai, the country's second largest car seller, scored the highest 912 points in after-sales customer satisfaction survey, the JD Power 2...
- TVS, Honda top in two-wheeler customer-satisfaction listTVS scored 782 points in customer satisfaction on the after-sales service front, while Honda Motorcycle and Scooter scored 749 points.
- TCS ranked number one for customer satisfactionTCS has topped customer satisfaction ranking for the third consecutive year, according to a survey on Europe's largest service provider per...
- DMRC to conduct customer satisfaction surveyIn an effort to further improve services, the Delhi Metro Rail Corporation (DMRC) will be conducting a customer satisfaction survey between...
- Life insurance customers’ satisfaction sees improvement: SurveyPolicyholders are also happier with regard to services like timeliness of the alerts or reminders for premium due dates and receiving the p...
- DMRC to observe 'Customer Satisfaction week' from tomorrowDuring this week, a host of activities will be undertaken by DMRC staff under the supervision of station managers such as Customer Satisfac...
- Reliance Life rates high on customer satisfaction: SurveyAnil Dhirubhai Ambani Group company Reliance Life Insurance has been awarded a high rating in customer satisfaction for the third year in a...
- Large US bank customers more dissatisfied-studySome of the largest US banks ranked very low for retail customer satisfaction, a marketing research company said.
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