Air India operationalises 5 new contact centresAir India has launched five new contact centres, including in Cairo and Kuala Lumpur, in partnership with Concentrix and iEnergizer. The ai...
Competition Commission approves Concentrix-Marnix Lux dealThe proposed combination envisages indirect acquisition of Marnix Lux SA (Marnix Lux) by Concentrix Corporation and acquisition of around 2...
Customer experience solutions provider Concentrix to hire 2,500 employeesThe company will be hiring mid to senior-level software engineers, project managers and technical architects across several verticals, Dine...
Covid-19: No outsourcing for these business processes management companiesBPM companies are caught between mobility curbs and client protocol that disallows work-from-home. Experts are of the view that the Indian ...
Advantage Club reports GMV of Rs 100 crore in FY20Set up in 2016, Advantage Club runs a corporate discount platform and provides an end-to-end rewards and recognition solution.
The rise of the chatbot in the contact centerDo we see a model of coexistence emerge in the future where the agent and the bot complement each other's value proposition?
TCS to hire 6,000 more coders in PhilippinesTCS is looking at increasing its headcount in the Philippines to 10,000 from about 4,000 currently, as it looks to grow in new geographies ...
Concentrix ready for a $1.5-billion call here"The emerging business at Minacs was about a third of the total business. We plan to triple this in the next three years," Caldwell said.
Duterte's curses are a blessing for Indian BPO companiesIn October, the senior advisor to the American Chamber of Commerce in the Philippines told media that several trade missions and BPO invest...
After $925-million BPO acquisitions, Concentrix eyes niche deals in IndiaMinacs had $400 mn in revenue when Concentrix acquired the company, implying $130 mn was brought in by the higher value analytics piece.
BPO firm Minacs sold to US-based Synnex for $420 millionSynnex will acquire Minacs and integrate it into its Concentrix business segment, and the purchase price is approximately $420 million.
Reliance Jio in talks to outsource call centre, back-office operationsReliance has started talks with half a dozen BPO companies to outsource call centre and other support work for its Jio telecom operations.
Concentrix to invest $25 million to beef up India operationsAfter completing acquisition of IBM Daksh, Concentrix is now focussing on investing up to US $ 25 million in the next 24 months in analytic...
Concentrix completes second phase of IBM BPO's acquisitionIBM's acquisition till date reflects the scale and vertical industry expertise of IBM, combined with the agility, flexibility and client fo...
Concentrix sees big demand; scouts for two new locationsConcentrix, the contact centre provider that catapulted into big leagues with its $505-mn acquisition of IBM Daksh, is scouting for two mor...
IBM-Synnex deal gets approval from Competition CommissionIBM's proposed deal to sell its customer relationship management BPO operations to Synnex has received the green signal from the Competitio...
After IBM Daksh, Concentrix scouting for more acquisitionsConcentrix, which graduated overnight to one of the largest business process outsourcing employers, finds the margins that IBM scorned very...