Searched for
CX SECTOR
Banks must compete on customer experience to stay relevant: EY reportBanks must prioritize customer experience to stay relevant, evolving branches into 'phygital' advisory hubs, according to an EY India repor...- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- AI disruption reshaping jobs in India's USD 245 bn technology, CX sectors: NITI AayogArtificial intelligence is poised to disrupt India's tech and CX sectors, potentially displacing routine roles. However, Niti Aayog's roadm...
- Accenture acquires Australian cybersecurity firm CyberCX in its largest cyber dealAccenture has announced plans to acquire Australian cybersecurity firm CyberCX in its largest deal in the sector, aiming to strengthen its ...
- Litmus World & RepUp merge their operations; launch an AI-Native CX platform for enterprisesThe unified platform, operating under the Litmus World brand, will enhance customer engagement and sentiment analysis.
- Fusion CX acquires S4 Communications to expand BPO servicesFusion CX has acquired S4 Communications to enhance its telecom and utilities services with advanced technologies. The acquisition adds ove...
- CX Partners buys controlling stake in fertility centre SabineFounded in 2010, Sabine's Muvattupuzha hospital draws couples from across Kerala for IVF treatment that helps individuals or couples get pr...
- Fusion CX opens 500-seat BPO facility in Mumbai; firm's India workforce to hit 10,000 in next quarterThe facility will help offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to c...
- Warburg Pincus leads race for Brookfield BPOWarburg is competing with other investors such as BPEA EQT-backed Sagility and Veritas Capital, they added. If completed, the buyout will b...
- Customer experience platform Kapture CX raises $4 million in fundingAccording to the company, it will utilise the capital to expand its presence across international markets, enhance its product offerings as...
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
- Indifi raises Rs 340 crore in equity, debt fundingThe series D round brings Indifi's total equity fund raise to date at over Rs 350 crore. Indifi said it is also in advance conversation wit...
- Harnessing the Potential of Voice AI in BFSI and Contact Centres
- ChrysCapital buys ResultsCX from One Equity PartnersResultsCX provides automation-driven customer support, acquisition, enrolment, retention, membership assistance, technical support and tran...
- Apple, Airtel, Jio and Netflix lead customer experience: KantarAs per the report, Among Digital Devices, Apple emerges as the leader, with Xiaomi at second place. One Plus and Samsung tied for third pla...
- Amazon, D-Mart lead in customer experience survey: Consulting firm KantarOnline retailer Amazon and D-Mart have emerged as winners in a report based on customer experience scores by the data, insights and consult...
- CX-led investors to buy $100 million stake in CremicaCX Partners is leading a consortium of investors to buy a 48% stake in Cremica, a homegrown maker of biscuits and bakery products, for $100...
- CX Partners gets capital commitments of $100-150 million for second fundAccording to people with direct knowledge of the developments, investors in the new fund are expected to include existing limited partners ...
- Aditya Birla PE to buy eight per cent in Thyrocare from CX PartnersAditya Birla PE is close to acquiring a stake in Thyrocare as financial investors build up interest in the domestic diagnostic services sec...
- CX Partners close to investing Rs 500 crore in security firm Security and Intelligent Services (India)CX Partners, the New Delhi-based private equity firm is close to investing about Rs 500 cr in private security firm Security and Intelligen...
Load More
