Helping enterprises unshackle billions of lines of legacy code they are buried under unlocks opportunities for Indian IT. But firms, especi...

ET Most Innovative AI Product Awards 2026 recognises impactful AI solutions. Marketing & Customer Engagement highlight data-driven strategi...

Founded by Omkar Pandharkame, Otto offers a new approach to sales support. It automates traditional CRM tasks with an intelligence-driven s...

Citizen development and AI-driven “vibe coding” are reshaping how software is built inside organisations, shifting creation power from IT t...

With this, Slackbot can now summarise meetings, trigger follow-up actions, and operate independently with minimal input. The integration po...

Shares of Hexaware Technologies rose sharply after the launch of Agentverse, an enterprise AI platform with 600+ agents. The offering aims ...

Zoho has introduced a major update to its note-taking application, Zoho Notebook, adding advanced artificial intelligence (AI) features und...

Mercedes-Benz India and Zoho have launched a new system called SKYLine. This system will digitize the entire service process for luxury car...

It plays a significant role in enhancing the productivity of companies by providing a range of features and functionalities that help autom...

The company’s all-in-one customer service platform delivers intelligent and contextual solutions that help companies lower their operationa...

Since Bigin's launch in May 2020, the product has reported an average 40% increase in total revenue every quarter, and an average 32% incre...

The industry-agnostic platform works equally well for both e-commerce and traditional sectors.

During 2020, the company unveiled Freshworks CRM, a single solution that unifies the customer journey with out-of-the-box capabilities and ...

The company did not disclose the valuation of the deal, but said it was an all cash transaction.

These websites will help you stay informed and connected with the major aspects of business.

The company has been embracing social CRM for brand management and customer care. The focus areas include Web-based reputation management.

For companies big and small CRM has become a necessity - SMEs in particular have realised its vast importance.