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CRM WORKFLOWS
Computer science is losing its exemption: Everyone can code nowA popular pyramid model for computer science professions is flawed. For decades, skill alone determined success in tech. Now, Artificial In...- Strique unveils self-learning AI platform that optimises D2C growth, revenue and ROAS at Meta dayStrique has launched an autonomous performance marketing execution platform for D2C brands, addressing the gap between knowing what to chan...
- Born out of microfinance, Bandhan Bank now bets big on AI and digital bankingAs Bandhan Bank accelerates its transition from a microfinance-led institution into a universal bank, Executive Director & COO Ratan Kumar ...
- An old legacy lights up: AI takes on decades of tech debtHelping enterprises unshackle billions of lines of legacy code they are buried under unlocks opportunities for Indian IT. But firms, especi...
- How AI Is changing marketing from guessing to precise, measurable outcomesET Most Innovative AI Product Awards 2026 recognises impactful AI solutions. Marketing & Customer Engagement highlight data-driven strategi...
- Otto secures $500,000 to build AI chief of staff for salesFounded by Omkar Pandharkame, Otto offers a new approach to sales support. It automates traditional CRM tasks with an intelligence-driven s...
- From users to builders: How AI and low-code are rewriting who builds softwareCitizen development and AI-driven “vibe coding” are reshaping how software is built inside organisations, shifting creation power from IT t...
- Slack upgrades Slackbot with 30 new features; embeds Salesforce CRMWith this, Slackbot can now summarise meetings, trigger follow-up actions, and operate independently with minimal input. The integration po...
- Hexaware Tech shares jump 5% on launch of Agentverse AI platformShares of Hexaware Technologies rose sharply after the launch of Agentverse, an enterprise AI platform with 600+ agents. The offering aims ...
- Zoho Notebook introduces advanced AI features for students and businessesZoho has introduced a major update to its note-taking application, Zoho Notebook, adding advanced artificial intelligence (AI) features und...
- Mercedes-Benz India, Zoho partner to launch decentralised dealer management systemMercedes-Benz India and Zoho have launched a new system called SKYLine. This system will digitize the entire service process for luxury car...
- How to pick the right CRM software and enhance productivity of your business?It plays a significant role in enhancing the productivity of companies by providing a range of features and functionalities that help autom...
- Pandemic fuels Kapture’s growth as SMBs look for CRM solutionsThe company’s all-in-one customer service platform delivers intelligent and contextual solutions that help companies lower their operationa...
- Zoho CRM Bigin adds 7,500+ SME customers within a year of launchSince Bigin's launch in May 2020, the product has reported an average 40% increase in total revenue every quarter, and an average 32% incre...
- Battling Covid blues, Kapture CRM sees strong growth in 2020The industry-agnostic platform works equally well for both e-commerce and traditional sectors.
- Freshworks surpasses $300 million in ARR, grows business by 40%During 2020, the company unveiled Freshworks CRM, a single solution that unifies the customer journey with out-of-the-box capabilities and ...
- e-Zest acquires SmarterMe personal sales assistantThe company did not disclose the valuation of the deal, but said it was an all cash transaction.
- Six useful websites for start-up CEOsThese websites will help you stay informed and connected with the major aspects of business.
- MTS uses social tools to improve customer experienceThe company has been embracing social CRM for brand management and customer care. The focus areas include Web-based reputation management.
- Strategic movesFor companies big and small CRM has become a necessity - SMEs in particular have realised its vast importance.
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