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Tata Communications buys 51% of Commotion Inc. to fast-track its AI transformationTata Communications has acquired a 51% stake in AI-native enterprise SaaS company Commotion Inc. This strategic move aims to bolster AI ado...- LTIMindtree shares in focus after launch of BlueVerse AI ecosystem for enterprisesLTIMindtree shares: The ecosystem also encompasses BlueVerse Foundry, offering both a no-code designer and a versatile pro-code editor to e...
- LTIMindtree launches BlueVerse AI ecosystem for enterprisesLTIMindtree introduced BlueVerse, a new business unit. It offers AI services and solutions for enterprises. The BlueVerse Marketplace featu...
- Hudson’s Bay stores sold to Chinese investor, but Canada’s famous brand moves to Canadian TireHudson's Bay Company, grappling with over $1.1 billion in debt, is selling up to 28 store leases to Ruby Liu for a new department store con...
- HCLTech and Microsoft expand partnership to transform contact centres with generative AI and cloud-based solutionsHCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrat...
- EaseMyTrip partners with Hyperface to boost card management, customer experienceEaseMyTrip has partnered with Hyperface, a Credit Cards as a Service (CCaaS) platform, to enhance its card management systems and offer a m...
- Vi enters CCaaS partnership with US' GenesysVodafone Idea (Vi) has entered the contact-centre-as-a-service (CCaaS) industry through a partnership with US-based Genesys. This collabora...
- Airtel sees Rs 8,000 cr market opportunity with CCaaS cloud platform launchBharti Airtel has launched Contact Center as a Service (CCaaS), claiming it to be the industry's first omnichannel cloud platform. The tele...
- Airtel launches Airtel CCaaS for integrated contact centre servicesIndian telecom company Bharti Airtel has launched an integrated cloud platform called Airtel CCaaS (contact centre as a service) that provi...
- Railways' bonanza for Agniveers: Reservation in Level-1, Level-2 non-gazetted posts, exemption from physical test, age criteria relaxedIndian Railways has offered horizontal reservation I various job levels for Agniveers against direct recruitment quota. Agniveers, eligible...
- Gupshup rebrands amidst product growth, global expansionThe technology company has raised $340 million in the last 12 months, made two key and expanded into 30 countries across five continents.
- SaaS Labs raises $17 million in maiden funding roundSaaS Labs, a cloud-based automation platform, will use the funding to expand its customer base and hire talent, as well as for product deve...
- Bootstrapped Ozonetel Communications gets first funding in 14 yearsStakeboat Capital has invested $5 million in Ozonetel Communications’ Series A funding round. The capital will be used by the cloud communi...
- Covid-19 forces famed circus operator Cirque du Soleil to file for bankruptcy protectionCirque du Soleil has also cancelled shows and laid off its artistes.
- 93% customer service calls answered in under 20 seconds: Ozonetel studyThe analysis covered 250 million calls made by about 60,000 agents on the Ozonetel CloudAgent platform. It covers both incoming and outgoin...
- Tata Communications and Cisco partner on fully managed contact centre solutionTata Communications has been a key Contact Centre as a Service (CCaaS) partner of Cisco since 2015.
- Avaya names Gaurav Passi as president of cloud businessGaurav Passi most recently served as Executive Vice President, Products and Technology at Five9.
- No guidelines issued yet on reporting of CSR spending: Govt"That department has recently circulated a proforma among Industry Chambers to monitor the quarterly progress of action taken by the chambe...
- Zylog buys Canadian firm for Rs 150 crZylog Systems, Chennai-based Global technology integrator and business solution provider with more than 2,000 employees worldwide, has anno...
- Zylog acquires Canadian firm for Rs 150 croreZylog Systems, Chennai based Global technology integrator and business solution provider with more than 2000 employees worldwide, has annou...
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