Hudson’s Bay stores sold to Chinese investor, but Canada’s famous brand moves to Canadian TireHudson's Bay Company, grappling with over $1.1 billion in debt, is selling up to 28 store leases to Ruby Liu for a new department store con...
HCLTech and Microsoft expand partnership to transform contact centres with generative AI and cloud-based solutionsHCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrat...
EaseMyTrip partners with Hyperface to boost card management, customer experienceEaseMyTrip has partnered with Hyperface, a Credit Cards as a Service (CCaaS) platform, to enhance its card management systems and offer a m...
Vi enters CCaaS partnership with US' GenesysVodafone Idea (Vi) has entered the contact-centre-as-a-service (CCaaS) industry through a partnership with US-based Genesys. This collabora...
Airtel sees Rs 8,000 cr market opportunity with CCaaS cloud platform launchBharti Airtel has launched Contact Center as a Service (CCaaS), claiming it to be the industry's first omnichannel cloud platform. The tele...
Airtel launches Airtel CCaaS for integrated contact centre servicesIndian telecom company Bharti Airtel has launched an integrated cloud platform called Airtel CCaaS (contact centre as a service) that provi...
Railways' bonanza for Agniveers: Reservation in Level-1, Level-2 non-gazetted posts, exemption from physical test, age criteria relaxedIndian Railways has offered horizontal reservation I various job levels for Agniveers against direct recruitment quota. Agniveers, eligible...
Gupshup rebrands amidst product growth, global expansionThe technology company has raised $340 million in the last 12 months, made two key and expanded into 30 countries across five continents.
SaaS Labs raises $17 million in maiden funding roundSaaS Labs, a cloud-based automation platform, will use the funding to expand its customer base and hire talent, as well as for product deve...
Bootstrapped Ozonetel Communications gets first funding in 14 yearsStakeboat Capital has invested $5 million in Ozonetel Communications’ Series A funding round. The capital will be used by the cloud communi...
Covid-19 forces famed circus operator Cirque du Soleil to file for bankruptcy protectionCirque du Soleil has also cancelled shows and laid off its artistes.
93% customer service calls answered in under 20 seconds: Ozonetel studyThe analysis covered 250 million calls made by about 60,000 agents on the Ozonetel CloudAgent platform. It covers both incoming and outgoin...
Tata Communications and Cisco partner on fully managed contact centre solutionTata Communications has been a key Contact Centre as a Service (CCaaS) partner of Cisco since 2015.
Avaya names Gaurav Passi as president of cloud businessGaurav Passi most recently served as Executive Vice President, Products and Technology at Five9.
- No guidelines issued yet on reporting of CSR spending: Govt
"That department has recently circulated a proforma among Industry Chambers to monitor the quarterly progress of action taken by the chambe...
- Zylog buys Canadian firm for Rs 150 cr
Zylog Systems, Chennai-based Global technology integrator and business solution provider with more than 2,000 employees worldwide, has anno...
- Zylog acquires Canadian firm for Rs 150 crore
Zylog Systems, Chennai based Global technology integrator and business solution provider with more than 2000 employees worldwide, has annou...