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BPM SERVICES
Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...- Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
- A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
- Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
- Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
- Office market stabilising; vacancies to decline marginally, rents to rise: NuvamaOffice space vacancy in India is set to decrease slightly. Rental growth will improve as demand and supply trends balance. New office space...
- After TCS and Infosys, Tech Mahindra in row over alleged religious bias; issues statement on ‘Footwear Free Zone’ viral imageTech Mahindra is facing online criticism after a 'Footwear Free Zone' sign went viral. The IT firm has denied allegations of religious bias...
- India’s office vacancy drops to 13.85% in Q4FY26, lowest since pandemic amid strong leasing demandOffice vacancy in India's top cities has reached its lowest point since the pandemic. This is due to companies returning to offices and Glo...
- Nasscom reaffirms zero tolerance on harassment amid TCS BPO caseThe Indian technology industry takes misconduct and harassment very seriously. Industry body Nasscom stated this in response to allegations...
- IT companies take swift, decisive action in harassment cases: NasscomThis follows Tata Consultancy Services coming under scrutiny following serious allegations of sexual harassment, religious misconduct, and ...
- AI drives Indian IT companies to cut US jobsIndian IT firms are increasing job cuts in the US, with layoffs expected to accelerate due to AI's growing influence and slowing deal-makin...
- West Asia conflict may trigger layered stress on margins, liquidity in India's financial sector: EYIran War: Geopolitical tensions, especially in West Asia, are poised to significantly impact India's financial services. EY's analysis reve...
- Indian BPM services could touch $100 billion in revenue over the next decade: NasscomThe focus on cost optimisation and return on investment is changing business models, says the trade association for software companies, Nas...
- Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
- Contraction in domestic revenue growth softened IT-BPM sector growth in FY19: SurveyOf the total $135.5 billion of exports of the IT-BPM sector in 2018-19, IT services accounted for 55%, and BPM and software products & engi...
- Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.
- BPM industry could double revenue growth to $42-50 billion by 2020: Nasscom Prez R ChandrashekharThe BPM industry has potential to double its revenue growth to $42-50 billion and employ 2 million people by 2020, Nasscom President R Chan...
- L&T Infotech ties up with IBMGlobal IT services provider L&T Infotech today announced a strategic tie-up with IBM in the Business Process Management (BPM) space to offe...
- Savvion to tie up with TCS for BPM servicesBullish on India, US-based Savvion, a provider of business process management (BPM) solutions, is planning to set up a new development cent...
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