Does Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...

Sagility India IPO: EQT has hired investment bankers - ICICI Securities, IIFL, JP Morgan and Jefferies. This proposed IPO is likely to valu...

Apart from a lower contribution from the top clients, experts said the deceleration in growth was also because of the nature of BPM deals a...

The Mumbai-headquartered firm is witnessing clients veering towards a mild recession in the marketplace where strong demand trends for the ...

Data analytics, automation becoming integral part of BPM offerings

Says large deals getting broken into smaller ones as clients seek near-term paybacks.

The BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.

Infosys will offer application management and business process management (BPM) services to ArcelorMittal. The deal value was not disclosed.

Genpact, EXL Services and WNS register healthy growth as clients increase investments in data analytics.

BPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.

Unlike how it was in the past, Kapoor said that clients are asking firms to do much more comprehensive work and provide end-to-end business...

The Indian BPM sector was close to $32.5 billion in revenue in FY18 and several companies — such as EXLService and WNS — are growing in the...

Experts say the improved outlook comes on the back of years of investments in platform and digital offerings that are beginning to bear fru...

Aegis will rebadge 65 Hutch employees in Sri Lanka as part of a deal to carve-out the telecom provider’s customer management business in th...

According to rankings released by Nasscom, Genpact latched onto its top position in the BPO sector ahead of Tata Consultancy Services.

Hinduja Global Solutions (HGS) has entered into a definitive agreement with Mphasis and subsidiary MsourcE India for buying a significant p...

Bullish on India, US-based Savvion, a provider of business process management (BPM) solutions, is planning to set up a new development cent...