Customer service no longer a cost centre in AI era: HGS CEO Venkatesh KorlaArtificial intelligence is transforming the business process management sector. Companies are now prioritizing customer experience, moving ...
India post GDS 4th merit list 2026 released at indiapost.gov.in; Check direct link, selection list, vacancies & download stepsIndia Post has released the fourth merit list for the 2026 Gramin Dak Sevak (GDS) recruitment on its official website. Candidates can now c...
Global Markets: European shares edge higher with banks in the lead; the Middle East in focusEuropean markets saw a rise on Tuesday. Banking stocks led the gains, with Italian lenders drawing attention. Tech stocks stabilized after ...
Two Trades for Today: A top city gas distributor for a 9.7% surge, a mid-cap BPM stock for an almost 6% gainOur technical analysts identify select stocks every trading day that may gain momentum even in volatile markets. Here are the technical cal...
Swiggy CEO on quick commerce space; India’s data centre surgeIn an interview, Swiggy group CEO Sriharsha Majety explained the outlook for the quick commerce industry and the shareholder vote hurdle, a...
A 62% rise in BPM deal value belies fears of AI dominancePure-play BPM companies achieved their strongest quarter for annual contract values in early 2026, defying expectations of immediate AI-dri...
GCC boom pushes Hyderabad office rents to all-time high, at par with BengaluruHyderabad's office rentals hit a record high in Q1 2026, nearing Bengaluru's rates due to robust demand from global capability centers and ...
Mphasis sues Coforge, former execs over trade secrets, client dataBengaluru-based Mphasis has sued rival Coforge and former executive Brijesh Khergamker in a US federal court. Mphasis alleges Coforge hired...
Indians are driving most intensive AI applications: Anthropic India MDIndia is a global AI powerhouse, with users driving advanced applications and Claude.ai seeing its second-largest user base here. This surg...
Vertex Group acquires $4M digital CX businessThis move is part of Vertex Group’s robust growth agenda, which includes targeting more than two strategic acquisitions annually over the n...
Is your heart beating too fast or slow? Doctor decodes the truth behind the 'normal' resting heart beat numberA neurologist highlights that a "normal" resting heart rate of 60-100 bpm can be misleading. Even slight increases above 60 bpm are linked ...
Deepinder Goyal claims Temple outperforms screenless wrist tracker in heart rate trackingA study conducted during a badminton match tested three devices — the Eternal founder’s startup Temple's head-mounted heart rate (HR) track...
Tech to change job landscape in BPM industry over 3 years: Nasscom-Indeed reportEmerging roles in the BPM industry — which generated $48.8 billion in revenue as of FY2024 — include data scientist analyst and AI strategy...
Infosys BPM saw slowest growth in 6 years as revenue drops from top clients in FY23Apart from a lower contribution from the top clients, experts said the deceleration in growth was also because of the nature of BPM deals a...
Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...
Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.
Infosys BPM, US gold miner Newmont extend collaborationInfosys BPM has extended by five years its strategic collaboration with Newmont Corporation to standardise and digitise delivery models acr...