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ARTIFICIAL INTELLIGENCE IN BPM
Major BPMs pivot to agentic AI to raise automation efficiencyTop BPM firms like Genpact, EXL, and WNS are integrating AI agents for end-to-end workflow automation. While AI reduces traditional jobs, i...15 Feb, 2025, 02.54 PM IST- ETtech in-depth: how AI is transforming India's BPM industryDoes Gen AI signal the end of the road for India’s flagship business process management industry (BPM) industry? Experts say the sector is ...04 Aug, 2024, 04.08 PM IST
- Indian BPM could gain from a mild slump: WNS CEO Keshav MurugeshThe Mumbai-headquartered firm is witnessing clients veering towards a mild recession in the marketplace where strong demand trends for the ...04 Apr, 2023, 06.11 AM IST
- Indian BPM industry witnessed a growth of 14% in FY22, accounts for 40% global sourcing spend: NASSCOMThe highest concentration of Global 2000 enterprises is currently using and evaluating India as a delivery location for BPM services. Over ...13 Oct, 2022, 06.29 PM IST
- Digital to open up opportunities for enhanced customer experience offerings through BPM: NasscomThe BPM industry expects to tap into a large chunk of the $90 billion global customer experience (CX) opportunity.08 May, 2022, 06.00 AM IST
- IT-BPM industry to add 3.75 lakh jobs in FY22: ReportWith increased investments in the sector and rapid adoption of technology by enterprises in the country, the IT BPM industry is on a positi...08 Dec, 2021, 05.25 PM IST
- Top 5 Indian IT firms to add over 96,000 jobs, Nasscom saysTCS, Infosys, Wipro, HCL Technologies and Tech Mahindra are planning to add over 96,000 employees, Nasscom says, reacting to reports that s...17 Jun, 2021, 08.47 PM IST
- BPM firms see higher demand from healthcare segment with Covid-19 vaccinationCompanies such as Genpact, Startek, HGS, WNS and others are seeing a growth in new deals and increase in business from existing clients wit...06 Apr, 2021, 08.29 PM IST
- Infosys BPM, US gold miner Newmont extend collaborationInfosys BPM has extended by five years its strategic collaboration with Newmont Corporation to standardise and digitise delivery models acr...11 Mar, 2021, 10.22 PM IST
- BPM firms plan to bring 70% staff back to offices soonFirms involved in business process management (BPM) are exploring a hybrid working model to effectively deal with critical client data and ...22 Feb, 2021, 08.48 PM IST
- Large BPM firms ride digital data analytics waveGenpact, EXL Services and WNS register healthy growth as clients increase investments in data analytics.29 Aug, 2019, 06.21 PM IST
- Nasscom will Push for New-age Skills Adoption: Nasscom chairmanNasscom last year started the FutureSkills platform, opening up opportunities for the member companies to get their employees trained in em...27 Apr, 2019, 12.05 PM IST
- Business Process Management industry revenue close to $32.5 billionRevenue from the business process management industry is close to $32.5 billion and digital will overtake traditional sales streams by 2025...04 Oct, 2018, 03.56 PM IST
- IT-BPM employees will need new skills to survive: EY & Nasscom studyThe IT-BPM sector would hire at a rate of 3-3.5% a year, compared with the historical rate of 6%-6.5%, taking the total headcount to 4.5 mi...05 Jan, 2018, 02.41 PM IST
- Nasscom pegs BPM income at $55 bn by 2025NASSCOM also projected that digital streams would account for 60-70 per cent of the BPM service providers' revenue by 2025.13 Oct, 2017, 10.23 AM IST
- Automation benefits outweigh losses, says Genpact CEOThe platform, called Genpact Cora, is built using the company's original process and industry knowledge with new digital capabilities from ...30 Jun, 2017, 09.47 AM IST
- New gold rush: $100 billion Artificial Intelligence wave awaits tech companiesArtificial Intelligence to help IT-BPM players penetrate heart of the business processes via BPaaS & domain-led solutions15 Mar, 2017, 11.10 AM IST
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