Business Process Management industry revenue close to $32.5 billion

Revenue from the business process management industry is close to $32.5 billion and digital will overtake traditional sales streams by 2025, the National Association of Software and Services Companies said.

The industry now has 37% share of global sourcing and has about 1.2 million employees.

“As digital technologies reshape businesses, this industry with its foundation in domain and process expertise, is increasingly innovating to emerge as the hub for digital solutions. Upskilling for digital, acquiring competencies through acquisitions or partnerships, building platforms and products, and leveraging centers of excellence in new technologies are some of the key priorities of companies in the BPM industry,” Keshav Murugesh, vice chairman of Nasscom and CEO of WNS, said in a statement.


The industry believes that the European data privacy law and the adoption of technologies such as blockchain and artificial intelligence are creating opportunities for companies.