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AMAZON CONSUMER REDRESS
Amazon ordered to pay Rs 10,000 after customer cancels mattress order, but fails to get Rs 8,000 refund; here's whyA customer who cancelled an Amazon mattress order after it went undelivered and was assured a refund through the app never received the mon...11 Aug, 2026, 02.24 PM IST- Amazon delivered wrong shoes and denied refund: Kerala customer wins nearly Rs 10000 payoutA Kerala consumer commission has ordered Amazon to refund Rs 1,945.30 and pay Rs 8,000 as compensation to a Kannur engineer who ordered bla...15 Jul, 2026, 11.19 AM IST
- Vacuum cleaner began emitting smoke just two days after purchase, company took it for repair and never returned it; court orders Rs 3,500 compensationA Gwalior consumer has won a case against Eureka Forbes after a vacuum cleaner bought online malfunctioned within days and was never return...05 Jul, 2026, 04.43 PM IST
- Australia sues Amazon unit over alleged breach via Prime Video adsThe Australian Competition and Consumer Commission (ACCC) alleged that between November 2023 and August 2025, Amazon Australia used unfai...30 Jun, 2026, 07.31 AM IST
- Gaining customers’ trust vital for ecommerce: Pralhad JoshiThe government believes that consumers' confidence and ability to make educated decisions are just as important as the amazing opportunitie...10 Dec, 2024, 04.00 PM IST
- Amazon, retailer fined Rs 45,000 for refund delay of faulty laptop delivered to customerDuring the commission hearing, a customer filed a complaint asserting that the delay in receiving a refund constituted "deficiency in servi...27 Mar, 2024, 12.26 PM IST
- Consumer commission imposes Rs 35,000 fine on Amazon, retailerThe District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a...26 Mar, 2024, 10.51 PM IST
- Consumer court asks ICICI Bank to pay Rs 77,000 for denying reward points on Amazon buyIn a recent legal battle, ICICI Bank has been ordered to compensate a customer from Chennai for the denial of reward points. The customer f...23 Oct, 2023, 11.50 AM IST
- Government plans to make ecommerce platforms like Amazon, Flipkart liable for sellers’ fraudThe consumer affairs ministry is working on tightening ecommerce rules to make online retail platforms liable for fraud committed by seller...23 Mar, 2023, 08.17 AM IST
- ONDC to publish dispute resolution draftOpen Network for Digital Commerce will seek stakeholder feedback on framework in 2 weeks.20 Sep, 2022, 01.46 PM IST
- 48% of complaints on National Consumer Helpline against e-commerce players during Jan-Aug"There are huge number of complaints against e-commerce players," Consumer Affairs Secretary Rohit Kumar Singh told reporters here. The e-c...07 Sep, 2022, 11.51 PM IST
- Netflix, Amazon Prime Video and 13 others adopt self-regulation code: IAMAIInternet and Mobile Association of India (IAMAI), in a statement, said the Code has been adopted by 15 leading Online Curated Content Provi...04 Sep, 2020, 09.04 PM IST
- Complaints on govt helpline: Ecommerce faces the bulk of consumer bricks & mortarsOne in every five complaints filed on the helpline was against an e-commerce company.16 Nov, 2019, 12.22 PM IST
- Netflix, Hotstar, Jio, others sign self-censorship codeCode bars signatories from showing banned content; Amazon feels current rules are adequate.18 Jan, 2019, 07.57 AM IST
- Consumer complaints may surge 20% in season of ecommerce salesData shows that share of ecommerce in overall grievances stood higher than telecom and banking.18 Oct, 2018, 08.34 AM IST
- Flipkart-Amazon combine may face close scrutiny for competition aspectsFlipkart and Amazon India are leading players in the Indian online retail market place. A combine of the two will leave other etailers with...08 Apr, 2018, 04.03 PM IST
- Government looks at ways to regulate e-commerce, aims to protect consumer interestThe department of consumer affairs has been tasked with putting in place a framework that goes beyond consumer protection- Sources25 Dec, 2014, 12.26 PM IST
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